The Eventify Knowledge Base has a help section written for the people at your event, not for organisers. Sending them these participant help articles answers common questions before they reach your support inbox.
Articles in this section show "Written for: Attendees, Exhibitors, Sponsors & Speakers", so readers can tell they're in the right place. They describe the attendee portal as your participants see it.
#image# A participant article with the "Written for: Attendees, Exhibitors, Sponsors & Speakers" label under its title
There are five categories. Each link opens a list of every article in it:
The articles are written for every event, so they mention that menu names and features depend on how you have set up your event.
The login problems article is a good one to keep ready for support replies.
#image# The exhibitors and sponsors category page with its list of articles
Copy the full address of the article from your browser and paste it into your email or page. Links to a category page stay useful as new articles are added.
Which article should I send when someone can't log in?
Send Why Attendees Can't Log In: Every Login Message Explained. It's a good one to keep ready for support replies.
Do the articles match my event's menu names?
Not always. The articles are written for every event, so they mention that menu names and features depend on how you have set up your event.
Should I link to an article or a category?
In support replies, link to the one article that answers the question. In your event guide or event website, use the category link, which stays useful as new articles are added.
Looking for admin panel help? Browse the organiser guides on the Knowledge Base.
