Finding your billing details in Eventify is pretty straightforward. Head over to the Billing section in your account and you'll have a full picture of your finances — your current plan, credit usage, payment history, and all your invoices in one place.
Click on your Profile icon in the top corner of the Eventify Admin Panel.
From your profile menu, click on Account Settings to open your account management area.
Here you'll find your current plan details, credit balance, and full payment history — all in one place.
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Scroll down and you'll see a complete list of all your invoices. Click on any invoice to view it or download it for your records.
In the Billing Account Details area, click the pencil icon next to your name to open Edit Billing Account. Here you can update your first and last name, address, country, city, zip code, company name and Vat Number. Click Save when you are done.
To change the billing email, click the pencil icon next to Email. In Edit Email, enter the new email, click Send Verification Code, enter the code you receive and save. Updating the email requires you to log in again with the new email and the password sent to it.
#image# Edit Billing Account window with address and Vat Number fields
Unpaid invoices in the billing history show a Pay button next to View and Download.
If you do not see a Pay button on an unpaid invoice, card payment is turned off for your account. Contact Eventify to arrange payment.
If your account goes over its user limit, the Billing Details page shows User limit exceeded and by how much. To add users or change plans, see how to upgrade or renew your Eventify plan. For platform fees and fee receipts, see how Eventify platform fees work.
Q: What kind of information will I find under Billing?
You'll see your current plan details, credit usage, payment history, and any upcoming charges on your account — all in one view.
Q: Can I download my invoices from Eventify?
Yes. Every invoice is listed in the Billing section and you can view or download any of them directly from there whenever you need one.
Q: Do I need special access to view the Billing section?
You'll need to be logged in as the account owner or an admin with the appropriate permissions. Regular attendee accounts won't have access to this area.
Q: What should I do if something looks wrong with my billing?
Get in touch with the Eventify support team via the Contact Us page. They'll be able to look into it and get things sorted out for you.
Q: How do I add my VAT number to Eventify invoices?
Go to Account Settings, open your billing details, click the pencil icon next to your name and enter it in the Vat Number field of Edit Billing Account, then save.
Q: How do I pay an unpaid Eventify invoice?
Click Pay next to the unpaid invoice in your billing history and complete the card payment. If the payment fails, click Try again.
