Organizers can download a lost ticket invoice again as a PDF from the Sales Report in the Eventify Admin Panel.
Misplacing invoices can happen, but fret not! We can help you retrieve your lost invoice.
You can search your inbox for emails from Eventify with keywords like "invoice" or "payment" related to the specific event time frame. But even if you can’t find your invoice, visit the dashboard to download it.
Once you have assessed the dashboard, go to ‘Sales Report’ to view all tickets. You can search by your order reference number, email address, etc. and choose your ticket. Click on the “View” button and a window will open where you get the option “Download Invoice”. Also you get the “get Invoice” option at the bottom.
Click on any, get the PDF file of your invoice and you can download it again and share it to anyone.
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To download the invoices of all your ticket orders at once:
Eventify prepares a ZIP file (all_invoices.zip) with the invoice PDFs of every order in the event. Refunded orders are left out, and invoices that can't be found are skipped. This can take a few moments for events with many orders. If no invoice files exist, you see "No invoice files were found for these orders."
Search your inbox for emails from Eventify with words like invoice or payment around the event dates.
Yes. In Sales Report, click Download Invoice and then Download to get a ZIP file with the invoice PDFs of all orders, except refunded ones.
