Even when an event runs smoothly, some attendees may need to request a refund. Having a clear, transparent refund policy in place — and making it visible during checkout — helps set the right expectations from the start. Attendees see this policy while purchasing a ticket and must consent to it before completing their purchase.
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Q: Where do attendees see the refund policy?
It appears on the checkout page while purchasing a ticket. Attendees must consent to it before completing their purchase.
Q: Is the refund policy required, or can I skip it?
It's optional. If you don't need one, simply leave the Show Refund Policy toggle off.
Q: Can I update the refund policy after the event is live?
Yes. Go back to Registration Settings > T & C at any time, edit the text, and click Save & Next.
Q: Does Eventify process refunds automatically based on this policy?
No. The policy is a text disclosure shown to attendees — actual refunds still need to be issued manually by the event organizer.
Q: Can I use different refund policies for different ticket types?
No, the refund policy set here applies to the entire event's registration checkout, not to individual ticket types.
