Your account usage history gives you a clear picture of how credits are being used across your Eventify account. You can see how many credits have been consumed, what’s left, and a month-by-month breakdown of your billing cycles — all from one place inside your account settings.
Log in to the Eventify Admin Panel and click on your Profile icon in the top corner of the screen.
From the profile menu, click on Account Settings to open your account management area.
In the left-hand side menu, look for Usage History and click on it. This is where all your usage data lives.
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At the top of the Usage History page, you’ll see a breakdown of your user credits split into three parts: the total credits allocated to your account, how many have been used up to the current date, and how many are still remaining. This gives you a quick snapshot of where you stand at any point in time.
Scroll down and you’ll find the Billing Cycle section. This shows your monthly bills along with the number of credits deducted in each period. Each billing cycle is a rolling 30-day period, not a calendar month, and each period is listed separately so you can track usage over time.
Click the View Details button next to any billing period to see a more granular breakdown. This opens up the detailed usage information for that specific month.
Inside the detailed view, you’ll find a list of the users who were active during that billing period. This helps you understand exactly which accounts contributed to your credit usage for that month.
Q: Where do I find my usage history in Eventify?
Go to your Profile, open Account Settings, and click on Usage History in the left-hand side menu. Everything is in one place from there.
Q: What does the credit summary show?
The credit summary shows three things: the total number of credits on your account, how many have been used so far, and how many are still remaining. It updates based on your current usage.
Q: When does the billing cycle start?
Usage is counted over rolling 30-day periods, not calendar months, so the count does not reset on the 1st of the month. Each 30-day period appears as its own billing cycle.
Q: Can I see a breakdown of credits by month?
Yes. The Billing Cycle section in Usage History shows each 30-day period as a separate entry, with the number of credits deducted in that period.
Q: How do I see which users used credits in a specific month?
Click the View Details button next to any billing period. The detailed view shows a list of all the users who were active during that month.
Q: What counts as an active user for billing purposes?
Any user, attendee or admin, who is active in an event during a billing period: logging in, receiving an email or notification, having their QR code scanned, having a badge printed, or confirming attendance. Each active user uses one credit per event in that period, so a person active in three events uses three credits. For the full rules, see Understanding MAA Credits and License Usage in Eventify.
Q: What should I do if my credit usage looks incorrect?
If something doesn’t look right, reach out to the Eventify support team through the Contact Us page and they’ll be happy to look into it for you.
