Efficient troubleshooting of the Admin Panel and effective management of content cache are essential for ensuring smooth platform performance and seamless user experiences
Why can't I access the Eventify site?
If you are unable to access the Eventify site, it may be due to the following reasons:
Check for VPN Restrictions
- Disable the VPN: Temporarily turn off your VPN and attempt to access the site again. Some VPNs may block or reroute traffic that interferes with accessing specific websites.
- Switch to a Different Server: If disabling the VPN is not an option, try switching to a different server location in your VPN settings.
- Contact Your VPN Provider: If the issue persists, reach out to your VPN provider for assistance in ensuring Eventify is accessible.
Address Firewall Restrictions
- Disable the Firewall Temporarily: Temporarily turn off your firewall to test if it is the source of the blockage. If disabling the firewall resolves the issue, re-enable it and proceed with the steps below.
- Whitelist Eventify: Add the Eventify domain (
eventify.io) to the firewall’s whitelist to allow unrestricted access. For corporate or organizational firewalls, contact your IT team to whitelist the site.
Why is the event not showing the latest updates on my screen?
If the event is not displaying the latest updates, it could be due to caching issues, connectivity problems, or a delay in data synchronization. Here are some steps you can take to resolve the issue:
Refresh the Page or Reload the App
- For web users: Ensure you're on the page where the error occurred. Refresh the page:
- On Windows: Press
Ctrl + F5.
- On Mac: Press
⌘ Command + ⇧ Shift + R.
- For mobile app users:
- On iOS: Swipe up or double-press Home, swipe the event app up to close it, then reopen it from the Home screen.
- On Android: Access Recent Apps, swipe the event app away to close it, then reopen it from the app drawer or Home screen.
How can I clear the cache to see the latest event data?
Clear App Cache
- If reloading does not work for the mobile app, you can force clear the app cache. Go to the event admin dashboard overview: https://app.eventify.io/dashboard/overview and click on “Clear App Cache.”
- For browsers, it may be storing outdated data that interferes with the latest event data. To refresh the browser data, follow these steps:
What should I do if the event still doesn't update after refreshing or clearing the cache?
Use a Private Browser Window
- Private browsing can help bypass cached data or problematic extensions.
- Open a private browsing window and retry the action.
Switch to a Different Browser
- Open a different browser (e.g., switch from Chrome to Firefox).
- Repeat the action that caused the error.
Why can't I send emails?
Emails can only be sent to attendees during the active license period. To find your license period, go to Account Settings > Billing Details and check for Plan Validity.
If your license has expired or is not active, ensure your license is renewed and active to send emails.
My attendees are not receiving emails
If attendees are not receiving emails, check the following:
- SMTP Configuration: Go to Settings > Email Templates and check the “SMTP Setting.” Ensure your SMTP server is configured correctly in the Eventify admin panel. Incorrect settings can block email delivery.
- Login Validity Date: Verify that the login validity date for your account is active. Go to Registration > Registration Settings > Ticket Settings and check if there is a login date set under “Set Event Login Dates.”
- License Period: Check if your license period is inactive. Go to Account Settings > Billing Details and check for Plan Validity. Emails will not be sent if the account is outside the validity period.
Contact Eventify
For further support on unresolved issues, raise a ticket from Account Settings > Report Issue for assistance.
