If you've lost your password, you can regain access to your account directly from the Eventify Admin Panel's Login page.
To initiate the password reset process, follow these steps:
After entering your registered email, you can proceed to submit the password reset request. You will then receive an email containing instructions on how to reset your password and the reset link.
🔔 The same email will contain a verification code which will be required for the password reset authentication.
🔺 If you don't see our email in your inbox, please check your Spam or Junk folder. If it's there, you can mark it as 'Not Spam' to ensure future emails arrive in your inbox.
Upon following the provided password reset link, you will be directed to the below screen
Input your registered email address, the provided verification code, and your desired new password. Proceed by clicking the "Change Password" button to finalize the password reset process.
The system will authenticate your email and the code before resetting the password. Once completed, you can utilize the new password for logging in.
🔺 If you request password resets multiple times, ensure to use the code received in the latest email, as older codes expire upon a new request.
Should you still encounter difficulties logging in, such as forgotten email or any other issue related to the password reset process, feel free to contact us at [email protected].
Q: How long does it take to receive the password reset email?
The password reset email is usually delivered within a few minutes. If you haven't received it after 5–10 minutes, please check your Spam or Junk folder. If it's still not there, try requesting another reset or contact support at [email protected].
Q: How long is the password reset link valid?
The password reset link and verification code are time-sensitive and typically expire within 24 hours. If your link has expired, go back to the login page and request a new reset.
Q: I requested multiple resets — which code should I use?
Always use the verification code from the most recent email. When a new reset is requested, all previous codes are invalidated. Using an older code will result in an error.
Q: I don't remember which email I used to register. What should I do?
Contact our support team at [email protected] with any details you remember (such as the event name or organisation). We'll help you identify your account.
Q: I reset my password but still can't log in. What's wrong?
Make sure you're using the new password you just set and that you're on the correct login page: https://app.eventify.io/login. If the issue persists, try clearing your browser cache or using a different browser, and contact support if needed.
Q: Can I reset my password from the mobile app?
Yes. The "Forgot your password" option is available on the login screen of both the web panel and the Eventify mobile app. The same process applies — you'll receive a reset email with a link and verification code.
Q: Is the password reset process secure?
Yes. Eventify uses a two-step verification process requiring both your registered email address and a one-time verification code. This ensures only the account owner can reset the password.
