Eventify calculates user credits based on the number of attendees added to your account, how often they access the platform each month, and how many credits remain within your plan period. You can check all of this at any time from the Billing section in Account Settings.
Here is a step-by-step walkthrough of everything you will find there.
This is the overall cap set by your plan. It applies to your entire account, not to any single event.
This counts every attendee added across all your events, regardless of whether they have logged in. Once the attendee limit is exhausted, you will not be able to add more attendees to any event. Deleting existing attendees restores the credit.
This is the remaining capacity for adding attendees via direct registration, ticketing, file import, or API, across all your events.
This is a monthly counter that tracks how many distinct attendees have accessed the platform in a given month. It refreshes at the start of each new month. For a detailed month-by-month breakdown, head to Usage History from the same side menu. See How to Find the Account Usage History for the full walkthrough.
Each time a unique attendee logs in during the current month, it counts as one credit used. The same attendee logging in multiple times in a month counts only once.
This is the difference between your usage limit and credits used. Once it hits zero, attendees will not be able to log in until the monthly count resets.
Before the plan validity starts, only admins can access the web and app frontend. Once the validity period expires, all users including admins lose access. You will need to renew or upgrade your plan to restore access.
If you are running low on attendee credits or need a higher monthly usage limit, click Upgrade Plan. From there you can top up attendee credits or switch to a different plan entirely.
This is useful for spotting peaks around event dates and planning credit top-ups in advance.
Does adding the same attendee to multiple events use multiple credits?
No. A single attendee profile counts as one credit against your total limit, regardless of how many events they are added to.
If I delete an attendee, do I get that credit back?
Yes. Deleting an attendee restores the credit to your account so you can add someone else in their place.
What happens when the monthly usage limit is reached?
Attendees will not be able to log in until the count resets at the start of the next month. You can also upgrade your plan to increase the monthly limit.
Does an attendee logging in multiple times in the same month count more than once?
No. The usage count tracks unique attendees per month, not total logins. One attendee logging in ten times still counts as one credit used.
Can admins access the platform before the plan validity starts?
Yes. Admins retain access to the web and app frontend before the validity period begins. Regular attendees cannot log in until the plan is active.
What happens when the plan validity expires?
All platform access ends for both attendees and admins. You will need to renew or upgrade your plan to restore access.
Where can I see a breakdown of my monthly usage?
Go to Billing in Account Settings and open Usage History. It shows a month-by-month view of unique attendee logins across your account.
Can attendees added via API or file import count against my credit limit?
Yes. Attendees added through any method including direct registration, ticketing, file import, or API all count against your total attendee credit limit in the same way.
For account billing details, see Where Can I Find My Billing Details. Additional credits and plan upgrades are available from the Pricing Plans page.
