Eventify calculates user credits based on the attendees and admins added to your account, which of them are active in each event within a rolling 30-day period, and how many credits remain within your plan period. For the full rules, see Understanding MAA Credits and License Usage in Eventify. You can check all of this at any time from the Billing section in Account Settings.
Here is a step-by-step walkthrough of everything you will find there.
This is the overall cap set by your plan. It applies to your entire account, not to any single event.
This counts every attendee added across all your events toward your plan's allocation, whether or not they have been active yet. A credit is only consumed when a user becomes active: logging in, receiving an email or notification, having their QR code scanned, having a badge printed, or confirming attendance. Once the attendee limit is exhausted, you will not be able to add more attendees to any event. Deleting an attendee returns the credit only if that credit is still unused. If the attendee has already been active in a given month, the credit is consumed and will not come back.
This is the remaining capacity for adding attendees via direct registration, ticketing, file import, or API, across all your events.
This counter tracks how many users have been active in each of your events within a rolling 30-day window. It is not tied to the calendar month, so it does not reset on the 1st. For a detailed month-by-month breakdown, head to Usage History from the same side menu. See How to Find the Account Usage History for the full walkthrough.
Each user who becomes active in an event during the current 30-day period, by logging in, receiving an email or notification, having their QR code scanned, having a badge printed, or confirming attendance, counts as one credit used for that event. The same user being active several times in the same event and period counts only once. Admins use credits in the same way.
This is the difference between your usage limit and credits used. Attendees are not locked out when it reaches zero. Once you pass the limit, you will not be able to add new attendees, and if your balance stays negative for more than a week, admin access is blocked until you buy more credits.
Before the plan validity starts, only admins can access the web and app frontend. Once the validity period expires, all users including admins lose access. You will need to renew or upgrade your plan to restore access.
If you are running low on attendee credits or need a higher monthly usage limit, click Upgrade Plan. From there you can top up attendee credits or switch to a different plan entirely.
This is useful for spotting peaks around event dates and planning credit top-ups in advance.
Does adding the same attendee to multiple events use multiple credits?
Yes, if they are active in each of them. Credits are counted per user, per event, per 30-day period, so a person active in three events uses three credits.
Do admins use credits?
Yes. Admins are counted the same way as attendees: one credit per admin for each event they are active in during a 30-day period. For example, 2 admins on each of 10 events use 20 credits.
If I delete an attendee, do I get that credit back?
Only if the credit is still unused. Deleting an attendee who has never been active returns the credit to your account, so you can add someone else in their place. Once an attendee has been active in a given month, by logging in, receiving an event communication, having their QR code scanned, having a badge printed, or confirming attendance, that credit is already consumed and deleting the record will not bring it back. For the full calculation logic, see Understanding MAA Credits and License Usage.
What happens when the monthly usage limit is reached?
Attendees can still log in. Once you pass the limit, you will not be able to add new attendees, and if your balance stays negative for more than a week, admin access is blocked. Buy more credits or upgrade your plan to restore full access.
Does an attendee logging in multiple times in the same month count more than once?
No. The usage count tracks unique active users per event in each 30-day period, not total logins. One attendee logging in ten times to the same event still counts as one credit used.
Can admins access the platform before the plan validity starts?
Yes. Admins retain access to the web and app frontend before the validity period begins. Regular attendees cannot log in until the plan is active.
What happens when the plan validity expires?
All platform access ends for both attendees and admins. You will need to renew or upgrade your plan to restore access.
Where can I see a breakdown of my monthly usage?
Go to Billing in Account Settings and open Usage History. It shows the active users for each 30-day period across your account.
Can attendees added via API or file import count against my credit limit?
Yes. Attendees added through any method including direct registration, ticketing, file import, or API all count against your total attendee credit limit in the same way.
For account billing details, see Where Can I Find My Billing Details. For the full credit rules, see Understanding MAA Credits and License Usage in Eventify. For a detailed explanation of how MAA credits are consumed across events and months, see Understanding MAA Credits and License Usage. Additional credits and plan upgrades are available from the Pricing Plans page.
Will I be warned before I run out of credits?
Yes. A dashboard banner appears at 80% usage and an email alert goes out at 100%. If your credit balance stays negative for more than a week, admin access is suspended until you buy more credits.
Do unused credits roll over to the next term?
No. Credits are valid only within the active license period. Unused credits expire at the end of the term and are not carried forward.
