Eventify counts credits using the Monthly Active Attendee (MAA) model. One credit represents one unique attendee active in one event during a single month. Multiple actions by the same attendee in the same month count as a single credit. If the same attendee is active in two different months, or in two different events within the same month, two credits are consumed.
For a full breakdown of how MAA credits work, including worked examples and rollover rules, see Understanding MAA Credits and License Usage.
What counts as attendee activity
An attendee is treated as active for a given month if any of the following actions occur during that month:
- Logging into the platform (web or mobile app)
- Confirming attendance for an event
- Receiving an event communication such as an email or push notification
- Having a QR code scanned
- Getting a badge printed
- Any other interaction with the event system
Where to find your credit usage
Credit usage and remaining balance can be reviewed under Account Settings → Billing in the Admin Panel. The steps below cover the full navigation path along with what each metric on the Billing page represents.
Interactive Guide
Or check the step-by-step guide
1: Open the Eventify Admin Panel and click on Profile
2: Go to Account Settings
3: Click Billing in the side menu
4: View your purchased plan and account details
5: View your credit limits
6: Total Credit Limit shows the number of attendees you can add to your account across all events
7: Attendee Consumed is the number of attendees added to the account across all events
Note: Once the attendee limit is reached, no further attendees can be added to any event. Deleting existing attendees restores the credit.
8: Available Attendees is the number of attendees you can still add through direct registration, ticketing, file import, or API across all events
9: Usage Limit shows the number of unique attendee accesses permitted each month
Note: A detailed usage report is available from the Usage History option. See How to Find the Account Usage History for the full procedure.
10: Credits Used is the number of unique attendees who interacted with the platform each month
11: Remaining Count shows the unique attendee accesses still available based on your credit balance
12: Plan Validity shows the time period during which attendees can access the platform
Note: Before the plan validity starts, only admins can access the frontend (web and app). After the validity expires, neither admins nor users can access the platform until the license is renewed.
13: Add attendee credits or change your plan from the Upgrade Plan option
14: Usage History provides a month-by-month breakdown of unique attendee accesses
Key rules to remember
- Credits do not roll over to the next license term. MAA credits are valid only within the active license period. Unused credits expire at the end of the term and are not carried forward when the license renews.
- The license cap applies across all events. Total MAA credits define the maximum number of unique active attendees across every event during the license period. New attendee additions are blocked once the cap is reached.
- Usage alerts are sent automatically. A dashboard banner appears at 80% usage. An email alert is sent at 100% usage. If the credit balance stays negative for more than one week, admin access is blocked until additional credits are purchased.
For account billing details, see Where Can I Find My Billing Details. Additional credits and plan upgrades are available from the Pricing Plans page.
