Access to the Eventify platform is limited to event administrators. When your account is created as a client, you will receive a welcome email with your login credentials.
To access the admin panel, follow these steps:
If you have forgotten your password, click the Reset Password button on the login screen. For a full walkthrough, see How to Reset a Forgotten or Lost Password.
If you are unable to log in due to a forgotten email, an expired account, or any other error message, contact the support team at [email protected] for assistance.
🔔 Please note: Only the event admin has access to the Eventify admin panel before the plan start. Attendees can only access the event once the plan validity period has started.
Before attendees can log in, the event admin needs to send them a welcome email containing their login credentials. This is done from the admin panel under People > Manage Attendees. Select the attendees you want to notify and send the welcome email. It includes their registered email address and passcode, which they will use to access the event.
Once attendees receive the welcome email, they need to download the Eventify app or the white labelled app (if your organizer uses a branded version). The app is available on both the App Store (iOS) and Google Play Store (Android). The download link and event details are included in the welcome email.
After opening the app, attendees will need to search for the event by name.
On the event login screen:
On the next screen, enter the passcode from the welcome email and tap Continue to access the event. Attendees can tap Contact Support on the login screen if they run into any issues.
Attendees can also access the event through a web browser without downloading the app. The event URL is available in the admin panel under Setup > Basic Info. The admin can copy this link and share it directly with attendees.
Once an attendee opens the event URL:
Head to https://app.eventify.io/login to access the admin panel. Attendees log in through the Eventify mobile app using the credentials in their welcome email.
Start by checking the following:
If everything looks correct and you still have not received the email, reach out to your event organizer or contact Eventify support at [email protected].
My Hub is Eventify's shared platform where you manage your events under the Eventify brand. White Label gives you a fully branded experience with your own app in the App Store and Play Store. The two options come at different price points. See Eventify Pricing for a comparison.
Yes, by default Eventify allows login from multiple devices. However, organizers can restrict this to a single device per attendee through the admin panel under the login settings.
Reach out to Eventify support at [email protected]. They can verify your account status and help get you back in.
A passcode is a unique code sent to your registered email address that replaces a traditional password for attendees. It is included in the welcome email sent by your event organizer. If you have not received it, ask your organizer to resend the welcome email from the admin panel.
On the login screen, click the Reset Password button and follow the steps. For a detailed guide, visit How to Reset a Forgotten or Lost Password.
