Access to the Eventify platform is limited to event administrators. When your account is created as a client, you will receive a welcome email with your login credentials.
To access the admin panel, follow these steps:
If you have forgotten your password, click the Reset Password button on the login screen. For a full walkthrough, see How to Reset a Forgotten or Lost Password.
If you are unable to log in due to a forgotten email, an expired account, or any other error message, contact the support team at [email protected] for assistance.
🔔 Please note: Only the event admin has access to the Eventify admin panel before the plan start. Attendees can only access the event once the plan validity period has started.
Admin can download the Eventify app (or the white-labeled/branded app if the organizer uses one). Eventify app is available on both the App Store (iOS) and Google Play Store (Android). The download link and event details are included in the welcome email.
After opening the app, the admin/attendee should search for the event by its name.
On the event login screen:
A passcode will be sent to the registered email address.
Enter this passcode in the app to complete the login process.
Once logged in through the app, admins have access to powerful on-site management tools directly from the side menu.
Under the Manage section in the side menu, admins can handle the following:
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To access these features, open the side menu in the app and look for the Manage section. All three options — Event Check-in, Session Check-in, and Kiosk — will be listed there and ready to use.
Admin can also access the event through a web browser without downloading the app. The event URL is available in the admin panel under Setup > Basic Info. The admin can copy this link and share it directly with attendees.
Once an admin opens the event URL:
Q: Where do I log in to Eventify as an admin?
Go to app.eventify.io/login and enter your registered email and password. Once verified, you will be taken directly to your event dashboard.
Q: How do attendees log in to an event?
Attendees log in through the Eventify mobile app or via the event's web URL. They enter their registered email address, accept the Terms and Conditions, and tap Continue. A passcode is then sent to their email to complete the login.
Q: I did not receive a welcome email. What should I do?
Check your Spam or Junk folder first. If the email is there, mark it as Not Spam. Ask your event organiser to confirm that the Welcome Email template is enabled under Settings > Email Templates and that your attendee group is assigned to it. If the issue persists, contact [email protected].
Q: I forgot my password. How do I reset it?
Click the Reset Password button on the login screen and follow the on-screen steps. For a full step-by-step guide, visit How to Reset a Forgotten or Lost Password.
Q: What is a passcode and why do I need it?
A passcode is a one-time code sent to your registered email address that allows attendees to log in without a traditional password. It is included in your welcome email. If you have not received it, ask your event organiser to resend the welcome email from the admin panel.
Q: What is the difference between My Hub and White Label access?
My Hub is Eventify's shared platform where you manage events under the Eventify brand. White Label gives you a fully branded experience with your own app on the App Store and Google Play. The two options are available at different price points — see Eventify Pricing for a full comparison.
Q: Can I log in from more than one device?
Yes. By default, Eventify allows login from multiple devices simultaneously. However, event organisers can restrict this to a single device per attendee through the login settings in the admin panel.
Q: My account has expired. Who do I contact?
Reach out to the Eventify support team at [email protected]. They will verify your account status and help restore your access as quickly as possible.
Q: Can admins manage check-in from the mobile app?
Yes. Once logged in via the app, admins can access Event Check-in, Session Check-in, and Kiosk mode directly from the Manage section in the side menu — no separate device or dashboard needed.
Q: How do I find the event URL to share with attendees?
Log in to the admin panel and go to Setup > Basic Info. The event URL is displayed there and can be copied and shared directly with your attendees.
