The splash screen is the first thing attendees see when they open your event app. You can upload branded static images for iOS and Android, or use a short video instead. Here is how to set it up.
Where to find it: Admin Panel → Setup → Branding → Splash Screen
The Branding section contains six areas: App Branding, App Menu, App Home Screen, Splash Screen, Frames, and Live Display. Click Splash Screen to open it. You will see three tabs across the top: iOS Splash Screen, Android Splash Screen, and Splash Screen Video.
iOS requires two images to cover all iPhone screen sizes. Upload one image per slot at the exact dimensions shown. Drag and drop your file into the slot or click to browse. The built-in cropper opens after each upload so you can confirm positioning before saving. Maximum file size is 50 MB per image.
Once both slots are filled, click Save.
Android requires four images to cover the full range of screen densities across different devices. Upload one image per slot at the exact dimensions shown. Drag and drop or click to browse. The built-in cropper opens after each upload. Maximum file size is 50 MB per image.
All four slots must be filled. If any slot is left empty or has the wrong dimensions, the app will stretch or distort the image on that device type. Click Save after uploading all four.
If you prefer motion over static images, switch to the Splash Screen Video tab and upload a video file. The video applies to both iOS and Android and overrides the static images — only one option can be active at a time. Use the Remove button to revert to static images at any time.
Avoid 4K resolution. Many Android devices do not support it and it can cause playback issues on launch. Long intros also frustrate attendees expecting a fast app open.
Click Save once your video is uploaded.
Q: Where do I set up the splash screen?
Go to Admin Panel → Setup → Branding → Splash Screen.
Q: What sizes do I need for iOS?
Two sizes: 1242 × 2208 px and 1290 × 2796 px. Both must be uploaded for the splash screen to display correctly across all iPhone models.
Q: What sizes do I need for Android?
Four sizes: 1242 × 2208 px, 1290 × 2796 px, 1080 × 1920 px, and 1080 × 2400 px. Each covers a different range of Android screen densities.
Q: What is the maximum file size per image?
50 MB per image, for both iOS and Android.
Q: My splash screen looks distorted on some devices. What should I check?
Make sure all slots are filled at the exact required dimensions. If any slot is empty, the app stretches an incorrect size to fill it.
Q: Can I use a video instead of images?
Yes. Upload an MP4 under the Splash Screen Video tab. The video overrides the static images, so only one can be active at a time.
Q: Does the splash screen video apply to both iOS and Android?
Yes. It is a single file shared across both platforms once uploaded.
Q: What format and ratio should the splash video be?
MP4, 9:16 portrait ratio, 1080p or lower. Avoid 4K — many Android devices cannot play it reliably on launch.
Q: How do I go back to static images after uploading a video?
Use the Remove button on the Splash Screen Video tab. This deactivates the video and restores the static images.
