With approval-based registration, new sign-ups wait for you to review them before they are confirmed. You can turn it on for a registration form, a ticket, or both, then approve event registrations and ticket orders from the Registration Approval page.
#image# Registration form Settings tab with Admin Approval Required turned on and the Pre-Approval List and Restricted Emails or Domains rows below it
Approval is set per form. Forms without it keep confirming people straight away. The settings on this tab apply to people who sign up through the form ("These settings are only applicable to those who come from the registration process").
When the toggle is on, two more rows appear:
Each row shows how many entries it holds, for example "12 Users Added". In the upload window, type email addresses or domains separated by commas (for example "[email protected], example.com"), or drop in a CSV file. Click Download Sample CSV for the file layout, then click Save.
Add-on tickets don't have the approval setting. For the rest of the ticket setup, see How to Create and Manage Ticket Types on Eventify.
You can share How Attendees Can Track a Registration or Ticket That Needs Approval with your attendees.
Go to Registration > Registration Approval. The Manage Registration Approval page has two tabs:
Each tab shows its pending count in brackets, and the list header shows the total, for example "8 Pending Approvals". Use the Status filter (All, Approved, Pending, Declined, plus Partial Approved on the Tickets tab), the sort menu and the "Search by name/email" box to find people. Click Export to download the list.
#image# Manage Registration Approval page on the Form Registration tab with pending rows, the View button and the approve and reject icons
You can also act from the list: click the tick icon to approve or the cross icon to reject. The bin icon deletes the request.
If you decline someone by mistake, click the undo icon on the row (or Undo in the View window). The registration goes back to Pending. Approved registrations have no undo.
If the person you approve already exists in your event, a Duplicate User Detected window opens before the approval goes through. It reads "User already exists. How do you wish to proceed?" and shows:
Under "Is the new category Primary or Secondary?", choose Primary or Secondary, then click Confirm & Update Groups.
When you approve in bulk and some people already exist or applied to more than one group, a Bulk Approval Confirmation window lists them. If you click Proceed with Bulk Approval, they are added to the secondary group.
To remove the selected requests instead, click the button with the bin icon next to Decline Selected. It deletes all the selected requests.
Click Clear Selection to start again. Bulk actions are only on the Form Registration tab.
Ticket orders are reviewed one at a time, but you can approve several attendees on an order together.
#image# Ticket order approval window with attendee checkboxes and the Approve (2) and Decline (2) buttons
On a sponsor or exhibitor ticket that includes passes for associates, the ticket shows as "associates · group ticket". Its associates are approved or declined together: tick Select all associates on that ticket instead of picking people one by one.
You can also reach the same approval window from an order:
When you approve, you see "Approved successfully. Payment link has been sent via email." While some attendees on an order are still waiting, the order shows as Partial Approved.
Follow these orders in Registration > Tickets > Sales Report, where they show statuses such as "Approved (Payment Pending)", "Partial Approved (Payment Pending)" and "Approved (Partial Paid)". See How to View and Export Sales Reports on Eventify.
You can edit these templates in Settings > Email Templates:
If the Registration Rejection template is turned off, the decline buttons on the Form Registration tab show a note that the email is disabled, with an Enable it here link.
Do I need to turn on approval for every form and ticket?
Yes. Admin Approval Required is set separately on each registration form and each ticket. Anything without it confirms people straight away.
Why don't I see Admin Approval Required on my ticket?
The setting is hidden for add-on tickets and for tickets where When to Assign Attendee Ticket is set to After Payment.
Are buyers charged before I approve them?
No. They pay up front only for approved or pre-approved attendees, and pay for the rest from their order page after you approve them.
Can I approve ticket orders in bulk?
Not across orders. Open each order with View and select several attendees inside it.
Can I approve a ticket order from the Sales Report?
Yes. Open the order in Sales Report and click Manage Approval or Approve Now. The same approval window opens.
Do tickets given through a Buy X Get Y promo code go through approval?
No. When you pick an approval ticket as the ticket to give, the promo code form warns: "Admin approval is enabled for this ticket, so given quantity for this ticket will not go through the approval flow."
Can I block certain people from registering?
Yes, on forms. Add their email addresses or domains to Restricted Emails or Domains in the form's Settings tab.
Need more help? Contact Eventify support from the admin panel.
