When an attendee places an order using an offline payment method (such as cash, bank transfer, or Pay Later), the order is created with a Payment Pending status. Once you have received the payment outside Eventify, you confirm it in the admin panel to move the order to Confirmed status.
Orders paid via Cash, Pay Later, or an admin-created order without an external reference will show as Payment Pending and require manual confirmation.
Go to Tickets → Sales Report and select the Orders tab. Use the status filter to select Not Approved or Payment Pending to find offline orders quickly.
Click the order row to open the Order Details panel.
In the top action bar, click Mark as Paid.
A confirmation dialog asks you to verify. Click OK.
The order status changes to Confirmed, a confirmation email is sent to the buyer (based on your email settings), and the order is counted in your sales totals.
