Overview
Event organisers can cancel ticket orders directly from the admin panel. Cancellation marks the order as cancelled in Eventify. It is separate from a financial refund — see How to Issue a Refund if payment was made via Stripe and you need to return money to the attendee.
Which Orders Can Be Cancelled?
The Cancel option is available when:
- The order status is Confirmed (paid) or Payment Pending (offline/cash order awaiting payment).
- The order has not already been cancelled or fully refunded.
Step 1 — Open Sales Report
Go to Tickets → Sales Report. Make sure you are on the Orders tab.
Step 2 — Open the Order
Find the order using search or filters, then click anywhere on the order row to open the Order Details panel.
Step 3 — Click Cancel Order
In the top action bar of the Order Details panel, click Cancel Order.
Step 4 — Confirm
A confirmation dialog appears. Review the details and click OK to proceed.
The order status immediately updates to Cancelled. A success message is shown and the panel closes.
Important Notes
- Cancellation does not automatically issue a refund. If the attendee paid via Stripe, use the Refund option to process the payment reversal through Stripe.
- For cash/offline orders, you are responsible for returning any money to the attendee outside of Eventify.
- Once an order is cancelled it cannot be un-cancelled. You would need to create a new order for the attendee.
- Cancelled orders remain visible in the Sales Report under the Cancelled status filter.
