When a ticket type sells out, the waitlist captures interested attendees so you can offer them spots if capacity opens up. Waitlist is enabled per ticket type.
How to access: Event Dashboard → Registration → Tickets → Edit Ticket
Before You Start
- Waitlist mode only activates once the ticket reaches full capacity.
- The ticket's capacity must be set (not unlimited) for the waitlist to function.
- Capacity must be greater than the minimum booking quantity.
How to Enable Waitlist Mode
- Go to Event Dashboard → Registration → Tickets.
- Click the Edit icon on the ticket you want to configure.
- Scroll to the Waitlist section.
- Toggle Waitlist Mode to enabled.
- Click Save.
What Happens When a Ticket Sells Out
- Attendees visiting the registration page see the ticket marked as Sold Out.
- A Join Waitlist button replaces the standard Register button.
- Attendees who click Join Waitlist complete the registration form and are added to the waitlist queue.
- Waitlisted attendees receive a confirmation email notifying them they are on the waitlist.
Managing Waitlist Registrants
- Go to Event Dashboard → Registration → Approvals.
- Filter by Status: Waitlisted to see all waitlisted registrants.
- When a spot opens (e.g., a cancellation or capacity increase):
- Select the attendee from the waitlist.
- Click Approve to move them from waitlist to confirmed.
- They receive a confirmation email automatically.
Frequently Asked Questions
Q: Does Eventify automatically move waitlisted attendees to confirmed when capacity opens?
A: No. You must manually approve waitlisted attendees. Eventify notifies you when spots are available so you can take action.
Q: Can I increase capacity after tickets sell out?
A: Yes. Edit the ticket and increase the capacity. This does not automatically confirm waitlisted attendees — you still approve them manually.
Q: Do waitlisted attendees pay during waitlist signup?
A: For paid tickets, payment behavior depends on your settings. Typically, payment is not charged until the attendee is approved and confirmed.
