The Sales Report gives you a complete view of all ticket transactions for your event, with flexible filters, three reporting views, and CSV export. It also shows checkouts that were started but not finished, so you can follow up with those buyers.
Go to Tickets → Sales Report in the sidebar.
The Sales Report includes three tabs:
When the Unassigned status is selected, an Email Unassigned Buyers button appears so you can remind buyers who have not yet assigned their tickets to attendees. See How to Remind Buyers to Assign Their Tickets.
Two statuses show purchases that were started but not completed, kept apart from your confirmed sales:
#image# Sales Report filtered by the Draft status, showing draft order rows with the grey Draft badge
Drafts are hidden from every list and count until you choose Draft in the Status filter. You can't cancel a draft, mark it as paid or edit its details, because the buyer is still checking out. You can send the buyer a reminder or delete the draft.
Open the order and use the reminder button in the order details:
Click OK. You see "Email sent successfully!" and the email is logged in the Email Log.
#image# Order details of a draft order with the Cart Abandoned reminder button and its confirmation
Both emails use templates from Settings > Email Templates: Cart Abandoned and Pending Payment. If a template isn't set up, you see "Set up the Cart abandoned email template for this event first." In the Cart Abandoned template, Add Cart Abandoned Trigger Time also makes Eventify send the reminder automatically once that much time has passed since the buyer stopped, to buyers who haven't already received it. See How to Manage Event Email Templates in Eventify.
When a ticket in an order hasn't been paid for yet, you can correct the attendee's details without re-assigning the ticket. In the order details, click Update Details on the ticket and change the first name, last name, email or phone number. For a paid ticket the option is refused with "Payment is received for this ticket, use Re-Assign on the attendee instead." Draft orders can't be edited.
Click any row to open the Order Details panel, where you can view a full breakdown, manage the order, issue refunds, cancel, delete, or resend confirmation emails.
The Order Summary shows the Total and, once money has come in, Payment Received. When the payment gateway settled the order in a different currency from your ticket currency, a Charged as row follows, with the amount the buyer was actually charged and the rate used, for example "1 USD = 56.500000 PHP". This happens with regional gateways that only settle in their local currency. The amount comes from the gateway's record at the time of the charge, so it matches your payout statement. If the order was paid in several rounds at different rates, only the total is shown. See How to Accept Payments Through Regional Payment Gateways.
#image# Order Summary in the Order Details window with the Total, Payment Received and Charged as rows
To remove a test, duplicate or wrong order completely, click the red Delete Order button in the order details. The confirmation lists which attendees and records go with it. See How to Delete a Ticket or Booth Order on Eventify.
Click Export in the top action bar. A date range picker appears — select your preferred range (or leave it as all-time) and click Download. A CSV file downloads to your computer.
Apply your desired filters first, then click CSV Export. Choose Export All Data (no date restriction) or Export Custom Date Range. The export respects all active filters including status, ticket type, promo code, and search terms.
Use the checkboxes in the table to select individual orders or use the header checkbox to select all on the current page. Selected orders can be bulk-exported.
Use the Import option in the action menu to bulk-create orders from a file. For the full steps, see How to Import Existing Ticket Orders.
From within any Order Details panel:
Yes. Apply filters first, then click CSV Export. The export respects status, ticket type, promo code and search filters.
Open the order's Order Details panel and click Get Invoice.
Open the Summary By Ticket tab. It shows sold and completed counts, revenue, refunds, profit collected and outstanding amounts for each ticket, and you can export it as Excel or a PDF report.
Yes. Use the Promo Code filter to see orders that used a specific coupon.
A buyer entered their email at checkout but hasn't placed the order. Drafts are hidden unless you select Draft in the Status filter. Open a draft and click Cart Abandoned to email the buyer a link back to their cart.
Open the order and click Cart Abandoned for an unfinished checkout, or Pending Payment for an approved order that still owes money. Set up the matching email templates under Settings > Email Templates first.
The payment gateway settled the order in its local currency rather than your ticket currency. The Charged as row shows what the buyer was charged and the exchange rate, so you can match it to your gateway payout.
