When ticket buyers pay through your own payment gateway, Eventify records the platform fee you owe in a wallet on your account. This article covers both wallets, auto-charge, settling dues and the monthly receipts for fees collected through Stripe in the Eventify event registration platform.
#image# Usage History page with the User credits card and the Platform Fee Wallet card side by side
The wallet card only appears when a wallet applies to you. You see the Platform Fee Wallet when your account uses a self-service payment gateway, and the Peppol Due Wallet when Peppol e-invoicing is turned on for your account. Both use the same balance, so if both apply, the Peppol wording and euro amounts are shown.
The Platform Fee Wallet "Tracks the Eventify platform fee you owe for orders paid through your self-service payment gateway". Each order adds a Platform fee entry to the wallet instead. Amounts are shown in US dollars unless your wallet uses another currency.
The Peppol Due Wallet "Tracks the Peppol fees you owe for offline-payment invoices". Each Peppol e-invoice sent for an offline payment adds a Peppol fee entry. Amounts are shown in euros.
The wallet card shows two figures:
Auto-charge uses a card on file. The card button says Add Card until you save a card, and Update card after that. If there is no valid card on file, a red message appears above the Transactions list, for example "Your card on file is invalid. New checkouts through your self-service payment gateway will be blocked until you update it."
The limits are printed on the wallet card:
When the amount owed reaches 10, Eventify tries to charge your card on file. If the charge doesn't go through and the amount reaches 12, the hard limit applies:
Clear your dues to resume.
If your card fails and the amount owed reaches the hard limit, buyers can't complete new checkouts through your self-service payment gateway. Keep a valid card on file to avoid lost sales.
#image# Platform Fee Wallet card with the Settle now, Update card and Add credit buttons
To pay what you owe now:
To pay in advance:
Future fees are taken from this credit before the next auto-charge. You need a card on file first. Without one you see "Add a card on file before making an advance payment."
The Transactions list shows every wallet entry with its Date, Type, Amount, Balance after and Order. Types include Platform fee, Peppol fee, Platform fee payment, Stripe charge, Advance payment and Adjustment.
If you sell tickets through Stripe, Eventify takes its fee at checkout through Stripe Connect. There is no wallet for these fees. You get one Invoice/Receipt per month instead.
#image# Stripe Application Fees window with the list of months and the Download Invoice button
The button stays available after you switch away from Stripe. If there are none yet, you see "No Invoice/Receipts available yet."
What is the Eventify platform fee?
It is the Eventify fee on each paid ticket order. With Stripe it is collected at checkout and shown on monthly receipts. With a self-service payment gateway it is added to your Platform Fee Wallet and charged to your card.
Why can't I see a wallet in Usage History?
The wallet card only appears if your account uses a self-service payment gateway or has Peppol e-invoicing turned on. Stripe fees are shown as receipts, not in a wallet.
Why are new checkouts paused on my event?
Your Platform Fee Wallet has reached the $12 hard limit, usually because the auto-charge failed. Update your card and click Settle now in Usage History.
Where can I download my Stripe application fee invoice?
Open Tickets > Sales Report, click Stripe Application Fees and click Download Invoice next to the month you need.
Need more help? Contact Eventify support from the admin panel.
