When an attendee says they never got their confirmation or welcome email, the Email Log shows what happened to it. You can check email delivery for every email your event sent from the Eventify event management platform, see the delivery timeline for one email, and resend it to the same or a different address.
#image# Email Log page with the search box, date range, Status From Logs and Email Type filters
Each row is one email. The columns are:
Click View Content to see the content of the email that was sent.
The Status From Logs filter has four values: Delivered, Opened, Failed and No Status.
#image# Email Event History window with the Information section and the delivery timeline
The timeline shows the latest status recorded for the email. When an email failed, the reason from the recipient's mail provider helps you work out whether the address is wrong or the mailbox refused the message. See Troubleshooting Email Delivery Issues for what to do next.
#image# Resend email window with Same email address and Other email addresses options
You see "Email resent to" followed by the number of recipients.
Before you send, the window shows Previously resent with the number of earlier resends, and the last three with their time, addresses and who sent them. If an address you chose already received this email, a warning tells you that sending again delivers a duplicate.
Things that can stop a resend:
If the original email had a PDF attached that can't be rebuilt, the email is sent without it and the message says so. WhatsApp and text message rows in the log don't have a Resend option.
Click Export All Email Logs at the top right of the page. Eventify downloads an Excel file with your event's email logs, including the date of each email.
An attendee says they didn't receive their email. How do I check?
Search for their address in Search With Email and look at Status From Logs. Click Event History to see how far the email got and why it failed, if it did.
Can I resend a confirmation email to a different address?
Yes. Click Resend, choose Other email addresses and enter the new address. You can send to up to 10 addresses at a time.
Which time zone does the Email Log use?
The Triggered On column and the Email Event History window show times in your event's time zone.
Can I resend WhatsApp messages from the Email Log?
No. Resend is only available for emails.
Need more help? Contact Eventify support from the admin panel.
