Deleting an order removes it from the Sales Report for good, together with the attendees and profiles that only exist because of that order. Use it for test orders, duplicates and mistakes. To keep the order on record but stop the tickets working, cancel it instead. See How to Cancel a Ticket Order on Eventify.
Delete Order is in Beta.
#image# Order details panel with the red Delete Order button and its Beta tag
You see "Order deleted." If some attendees were kept, the message says how many "were kept on purpose; only this order was removed from them."
You can delete an order in any status, including Draft and Abandoned orders and paid orders. Booth orders can be deleted the same way. Session orders can't be deleted here.
#image# The Delete Order confirmation listing the records that will be removed, the attendees that will be kept, and the no-refund warning
The dialog starts with "Are you sure you want to delete this ticket order? The following will be permanently removed:" and then lists, with counts:
If the buyer has an unfinished online payment, it is cancelled too.
Under The following attendees will be kept, the dialog names each attendee who stays, with the reason: "has another registration", "is an admin", "has a pending account-deletion request" or "registered before this order". For them, only this order is removed from their records.
The dialog ends with "This action is permanent and cannot be undone." For a paid order it adds that the amount "paid for this order will not be refunded. If the buyer is entitled to a refund, process it before deleting the order."
An attendee registered through the order is deleted only when all of these are true:
Otherwise the attendee stays, and only this order's ticket, group and form answers are removed from them.
Does deleting a paid order refund the buyer?
No. Issue the refund first, then delete the order. See How to Issue a Refund for a Ticket Order.
I deleted a test order but the attendee is still in Manage Attendees. Why?
They had another registration, belong to more than one group, are an admin, or have a deletion request pending. The dialog listed them under "The following attendees will be kept". Remove them from People > Manage Attendees if they should go too.
Can I delete several orders at once?
No. Open each order and delete it from its details.
The message says the order "could not be fully deleted and is still listed". What now?
Open the order and click Delete Order again. The deletion continues from where it stopped.
Need more help? Contact Eventify support from the admin panel.
