When someone buys group tickets, they often pay first and name the attendees later. Until they assign tickets to attendees, those seats have no one attached. Eventify lets you find these orders in the Sales Report and send the buyers a reminder, one order at a time or in bulk.
#image# Sales Report on the Sales By Order tab with the Status filter open and Unassigned selected
The list now shows orders that still have tickets without an attendee. Open any order to see which tickets are assigned and which are still waiting.
#image# Email Unassigned Buyers button above the order list with several orders ticked
The buyer of each selected order gets the reminder. You see "Unassigned ticket reminder sent" when it's done. If some orders in your selection were already fully assigned, they are skipped and the message shows how many emails were sent out of how many were tried.
The Email Unassigned Buyers button only appears on the Sales By Order tab, while Unassigned is selected in the Status filter and at least one order is ticked.
#image# Order details with the Order Items section and the Remind Buyer button in its header
Remind Buyer only shows when the order has at least one ticket without an attendee and the buyer has an email address. Refunded tickets don't count, because nobody needs to be assigned to them. If the email can't be sent, the error message explains why.
The reminder uses the Unassigned Tickets email template. Its trigger is "When a buyer is reminded to assign their remaining tickets".
See How to Manage Event Email Templates in Eventify for the editor, the variables you can insert and how to send a test email.
The buyer goes to their order page, clicks Assign next to each unnamed ticket and fills in the attendee's details. When every ticket on the order has an attendee, the order no longer counts as unassigned. The buyer-side steps are in How Attendees Can Buy Tickets for Other People and Assign Attendees.
How do I see who hasn't assigned their group tickets?
In the Sales Report, on Sales By Order, filter Status by Unassigned. Every order listed still has at least one ticket without an attendee.
Will buyers who already assigned everything get the reminder?
No. Orders that are already fully assigned are skipped, even if you ticked them.
Can I send the reminder to the attendees instead of the buyer?
No. The reminder goes to the buyer of each order, since the buyer is the one who assigns the remaining tickets.
Why don't I see the Email Unassigned Buyers button?
Select Unassigned in the Status filter on the Sales By Order tab, then tick at least one order.
Need more help? Contact Eventify support from the admin panel.
