Every Eventify plan has a validity date. When your subscription has expired, some parts of the admin panel stop working and you, or other admins, may lose access to your events. This article shows where to check the date, what changes once it passes, and how to renew your plan in the Eventify event management platform.
You can see your validity date in three places.
#image# Overview page with the Event Information card showing the Event Validity date
If you are on a free trial, the header also shows how many days of free trial are left, for example "5 days of free trial left". When the trial ends, it shows "Free Trial Expired".
#image# Header showing the free trial countdown
Several things in the admin panel are tied to the validity date.
Your organisation may have agreed different terms with Eventify. If you are not sure what applies to your account, contact Eventify support before the validity date.
Renewing extends your validity date so you and your team can keep working in your events.
#image# Profile menu open at the top right with the Add Addons option
For the full checkout steps, see How to Upgrade or Renew Your Eventify Plan and Buy Add-ons.
If you can no longer log in because your access has ended, contact Eventify support to renew.
If you don't plan to renew, download what you need while you still have access. Attendee lists, sales reports and other reports each have their own export options, and you can also ask for a full export of an event. See How to Request a Full Export of Your Event Data.
What happens to my event when my Eventify subscription expires?
You can't change the event dates, clone it, or set registration and login windows beyond the validity date. Once your access period ends, admins can't open the event until the plan is renewed.
Where can I see my Eventify plan expiry date?
Look for Event Validity on the Overview page or in the information panel in the header, or Plan Validity Till: under Account Settings > Billing.
Why does Eventify say "This account access session has expired."?
Your account's access period has ended. Renew your plan, or contact Eventify support if you can't log in to do it yourself.
Need more help? Contact Eventify support from the admin panel.
