Your Eventify plan decides which features you can use and how many attendee credits your events have. This article shows how to upgrade your plan when a feature is locked, where to renew, and how to buy add-ons and extra attendee credits from the admin panel of the Eventify event management platform.
Features that aren't part of your current plan show a small upgrade badge next to their name in the left menu. Hover over it to see "This feature is not under your current plan,to access this feature please upgrade plan".
#image# Left menu with the upgrade badge next to a locked feature and its tooltip
Click the badge to open the locked feature screen. It shows the feature name, the heading Upgrade to unlock, a short description and a preview of the feature. From here you can:
For SSO, the locked screen only shows Talk to Sales.
#image# Locked feature screen with Upgrade to unlock, Upgrade Now, Talk to Sales and View Pricing Plan
You can start from two places in the admin panel:
Both open the upgrade window. The Add Addons option only appears in the profile menu if your admin role allows plan changes.
New plans and renewals are bought on the Eventify pricing page, which opens in a new browser tab.
Add-ons can only be bought while you have an active plan. On a trial or an expired plan, buy or renew a plan first.
With an active plan, the upgrade window walks you through three steps: Extra Addons, Information & Details and Payment and Checkout.
#image# Upgrade window on the Extra Addons step with Add-on Services and the attendee credits slider
The Add-on Services on offer are:
If you click Continue without choosing anything, you see "Please Add Addons To Continue".
If a required field is empty, you see "Please fill all the mandatory Fields to generate Invoice!".
#image# Payment and Checkout step with the invoice preview, billing summary and card payment form
While the payment goes through you see "Please wait! The payment is processing". When it succeeds, you return to the event Overview page with a confirmation message, and your new add-ons and credits apply to your account. The invoice also appears in your billing history.
How do I upgrade my Eventify plan?
Click the upgrade badge next to a locked feature and click Upgrade Now, or click Compare Plans in the upgrade window. Both open the Eventify pricing page, where you choose your new plan.
How do I renew an expired Eventify subscription?
Open your profile menu, click Add Addons, then click Renew Plan in the upgrade window. The pricing page opens in a new tab so you can renew.
Why can't I buy add-ons?
Add-ons are only available with an active paid plan. On a trial or an expired plan, the upgrade window asks you to buy or renew a plan first.
How do I buy more attendee credits?
Open the upgrade window from Add Addons in your profile menu, or from Purchase Credits in the credit limit banner. Move the attendee credits slider, then continue to checkout.
Where can I find the invoice for my upgrade?
You can download it with Download Invoice during checkout. Paid invoices also appear in your billing details in Account Settings.
Need more help? Contact Eventify support from the admin panel.
