Overview
Organisers can edit confirmed ticket orders from the admin panel — changing buyer information, ticket types, quantities, and attendee assignments without requiring the attendee to repurchase.
Which Orders Can Be Updated?
The Update Order option is available for orders with a status of Confirmed (fully paid). It is not available for cancelled or refunded orders.
Step 1 — Open Sales Report
Go to Tickets → Sales Report and ensure you are on the Orders tab.
Step 2 — Open the Order
Find and click the order row to open the Order Details panel.
Step 3 — Click Update Order
In the top action bar, click Update Order. This opens the order editing modal.
What Can Be Changed
Buyer Information
- Name, Email, Company Name, Notes, VAT number
- Billing address (Street, City, Postal Code, Country)
Ticket Details
- Ticket type (switch to a different ticket type)
- Quantity
- Coupon code applied per ticket
- Tax settings per ticket
Attendee Assignments
For each ticket in the order, you can assign or reassign attendees:
- First Name, Last Name, Email (required)
- RSVP’d sessions and interests can also be updated
Step 4 — Confirm and Save
After making changes, click Confirm. A confirmation dialog will appear summarising the update. Click OK to apply. A success message confirms the order has been updated.
Notes
- Changing the ticket type or quantity on a paid order does not automatically adjust the charged amount. If a price difference applies, handle it separately (e.g., issue a partial refund or collect the difference manually).
- All changes are logged in the order record.
