Before you close an event or when you need a complete record, you can export event data from Eventify in one go. A full export packs every CSV and uploaded file for the event into one password-protected archive, which you download from the Eventify event management platform when it's ready.
Settings > Event Settings > Export has two kinds of export in the Export Data window:
Use a per-type export when you need one set of files now. Use the full export for a complete backup of the event, for example before you archive or delete it.
#image# Event Settings page with the Export Data row and its Export button
If you don't see Request a full export, your admin role may not include exporting event data. Ask the account owner to check your permissions.
#image# Password confirmation window for the event data export
The export includes attendees' personal information, so Eventify asks you to confirm who you are. The window says "This packages all of this event's data, including attendees' personal information. Enter your password to confirm."
You see "Export requested. You will be notified by email once it is ready." If the password is wrong, you see "Invalid password. Please try again."
Open Export > Request export again at any time to see where the export is. It shows Request Sent while it waits to start, then Request In Progress with a progress bar. The steps are Preparing data files, Collecting media and Packaging the archive.
You don't need to keep the window or the admin panel open while it runs.
#image# Extract/Export Event Data window showing Download Available with the Download button
It can take 24 to 48 hours. You get an email when the export is ready.
The archive is password-protected. The window says "Password sent on email" with the address it went to. Look for that email to open the archive. The window also shows Available until and a date. Download the archive before then.
If the export didn't finish, you see "The last export could not be completed. You can request a new one." Click Request Export to try again.
Earlier exports are listed under Previous exports in the same window, with the date, status and size. Click the download icon next to an export to download it again while its link is still available.
How long does a full event data export take?
It can take 24 to 48 hours. You get an email when it's ready, and you can check the progress in the Extract/Export Event Data window.
Where is the password for the export archive?
It's sent by email. The window shows "Password sent on email" and the address it was sent to.
Can I request another export while one is running?
No. The Request Export button comes back when the current export has finished or failed.
Does the export include attendees' personal data?
Yes. It packages all of the event's data, including attendees' personal information, which is why you must confirm your password.
Need more help? Contact Eventify support from the admin panel.
