Short answers to the exhibitor portal questions exhibitors and sponsors ask most. Each one links to the full article.
Do I need a separate exhibitor login?
No. You sign in with the email you registered with and a passcode sent to your inbox, the same as every attendee. Sign-in is per event, so each event's portal needs its own sign-in. See How Attendees and Exhibitors Log In to an Event with an Email Passcode.
A colleague signed in but can't see our company tools. Why?
Their account isn't linked to your company yet. Add them to your team with Associate Team Member, or ask your organiser to link them. See How Exhibitors and Sponsors Get Started in the Exhibitor Portal.
How do I add booth staff?
Click Team in the top bar, then Associate Team Member. Enter each colleague's registered email and click Send Request. See How Exhibitors and Sponsors Can Add and Manage Their Booth Team.
#image# Team Management page with the Associate Team Member button
We are both an exhibitor and a sponsor. Do we need two accounts?
No. One account can be linked to an exhibitor profile and a sponsor profile at the same time, and each shows up side by side. See How Exhibitors, Sponsors and Speakers Can Manage More Than One Profile.
Can I change the email I log in with?
No. You can't change your login email in the portal. If you need a different address, contact your organiser.
How do I scan badges?
In the Eventify mobile app. Open the side menu, tap Lead Retrieval under Event Tools, then tap Scan QR. You can also tap Scan Business Card to photograph a card. Leads you capture show up in the portal too. See How Exhibitors and Sponsors Can Scan Leads in the Mobile App.
Can I add a lead by hand?
Yes, in the Eventify mobile app. On the Lead Retrieval dashboard, tap Enter lead information, fill in the details and tap SAVE. The portal doesn't have an option to add leads.
Where do our leads come from?
All Leads holds the people your team captured in the Eventify mobile app, from badge scans, business cards and leads entered by hand. Interested In You holds attendees who clicked Show Interest on your company page. See How Exhibitors and Sponsors Can Follow Up with Interested Attendees.
How do I export our leads?
Open Leads, All Leads, then click Export. Click Download for a CSV file, or Send Email to have the list emailed to you. See How Exhibitors and Sponsors Can View, Qualify and Export Leads.
#image# The Export - My Scans dialog with the Download and Send Email buttons
Can I edit our lead form?
Yes. Open Leads, Lead Form, then click Edit Form. You can add fields, mark them mandatory and choose which answers go into your export. See How Exhibitors and Sponsors Can Customize Their Lead Retrieval Form.
Why can't I see the Leads menu?
Your organiser controls who has lead retrieval access. If you're linked to your company but Leads doesn't appear in the sidebar, or Lead Retrieval doesn't appear in the app, ask your organiser to give you access.
How do I see our stats?
Open your own company page from Exhibitors or Sponsors and look at the Stats card. For the full dashboard, open My Company Profile and click Exhibitor Dashboard or Sponsor Dashboard. See How Exhibitors and Sponsors Can Read Their Dashboard and Profile Stats.
Our product image won't upload. Why?
Product images must fit within the size limit your organiser has set, and be at least 10 KB. Try a smaller image. If it still fails, ask your organiser what the limit is. See How Exhibitors Can Add and Edit Their Products.
Can I buy or choose a booth in the portal?
No. Booth purchase isn't part of the portal. Contact your organiser about booths and booth numbers.
How do I get more attendees to contact us?
Complete your page, add your team and follow up on Interested In You. See How Exhibitors and Sponsors Can Get More Leads from Their Booth Profile.
Can we capture leads without internet at the booth?
Yes. Badge scans and leads entered by hand are saved on the phone and wait in the Offline tab under Leads. Tap Sync All when you're back online. Business card scanning needs internet. See How Exhibitors and Sponsors Can Qualify, Sync and Export Leads in the Mobile App.
Logging out of the Eventify app or switching to another event deletes any leads still in the Offline tab. Sync them first.
Can I manage our team or edit our lead form in the app?
No. Use the portal in a browser on your phone or computer for Manage Team, Lead Form, My Products and Interested In You.
Where are our stats in the app?
Open the side menu and tap Exhibitor Dashboard or Sponsor Dashboard under Event Tools. See How Exhibitors and Sponsors Can Read Their Dashboard and Profile Stats.
What is lead retrieval?
It's how your booth team captures the people it meets, by scanning badges and business cards or entering leads by hand in the Eventify mobile app. You then view, qualify and export those leads in the portal.
What happens when I remove someone from our booth team?
They're taken off your team and lose access to your company's tools in the portal. You can add them again with Associate Team Member.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
