Short answers to the questions exhibitors and sponsors ask most. Each one links to the full article.
Do I need a separate exhibitor login?
No. You sign in with the email you registered with and a passcode sent to your inbox, the same as every attendee. Sign-in is per event, so each event's portal needs its own sign-in. See How Attendees and Exhibitors Log In to an Event with an Email Passcode.
A colleague signed in but can't see our company tools. Why?
Their account isn't linked to your company yet. Add them to your team with Associate Team Member, or ask your organiser to link them. See How Exhibitors and Sponsors Get Started in the Exhibitor Portal.
How do I add booth staff?
Click Team in the top bar, then Associate Team Member. Enter each colleague's registered email and click Send Request. See How Exhibitors and Sponsors Can Add and Manage Their Booth Team.
#image# Team Management page with the Associate Team Member button
We are both an exhibitor and a sponsor. Do we need two accounts?
No. One account can be linked to an exhibitor profile and a sponsor profile at the same time, and each shows up side by side. See How Exhibitors, Sponsors and Speakers Can Manage More Than One Profile.
Can I change the email I log in with?
No. You can't change your login email in the portal. If you need a different address, contact your organiser.
How do I scan badges?
In the Eventify mobile app. The portal doesn't scan badges or business cards. Leads you capture in the app show up in the portal, where you view, qualify and export them.
Where do our leads come from?
All Leads holds the people your team captured in the Eventify mobile app, from badge scans and business cards. Interested In You holds attendees who clicked Show Interest on your company page. See How Exhibitors and Sponsors Can Follow Up with Interested Attendees.
How do I export our leads?
Open Leads, All Leads, then click Export. Click Download for a CSV file, or Send Email to have the list emailed to you. See How Exhibitors and Sponsors Can View, Qualify and Export Leads.
#image# The Export - My Scans dialog with the Download and Send Email buttons
Can I edit our lead form?
Yes. Open Leads, Lead Form, then click Edit Form. You can add fields, mark them mandatory and choose which answers go into your export. See How Exhibitors and Sponsors Can Customize Their Lead Retrieval Form.
Why can't I see the Leads menu?
Your organiser controls who has lead retrieval access. If you're linked to your company but Leads doesn't appear in the sidebar, ask your organiser to give you access.
How do I see our stats?
Open your own company page from Exhibitors or Sponsors and look at the Stats card. For the full dashboard, open My Company Profile and click Exhibitor Dashboard or Sponsor Dashboard. See How Exhibitors and Sponsors Can Read Their Dashboard and Profile Stats.
Our product image won't upload. Why?
Product images must fit within the size limit your organiser has set, and be at least 10 KB. Try a smaller image. If it still fails, ask your organiser what the limit is. See How Exhibitors Can Add and Edit Their Products.
Can I buy or choose a booth in the portal?
No. Booth purchase isn't part of the portal. Contact your organiser about booths and booth numbers.
How do I get more attendees to contact us?
Complete your page, add your team and follow up on Interested In You. See How Exhibitors and Sponsors Can Get More Leads from Their Booth Profile.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
