Your event profile is what other participants see when they find you at the event. You can add a photo, a cover banner and the details your organiser asks for, and change them at any time.
The Edit My Profile page opens. The first section is Personal Profile.
#image# The Edit My Profile page showing the Personal Profile section with the banner, photo and name fields
If you're also an exhibitor, sponsor or speaker, the same menu has a separate entry for each of those profiles. The steps below are for your personal profile.
Images must be between 10 KB and 20 MB. If the file is outside that range you see "File size must be between 10 KB and 20480 KB".
The same pencil menu also has:
#image# The pencil menu on the profile photo showing Upload Photo, Add a Frame, Upload Profile Video and Remove Image
Your organiser may make the photo required. In that case it has a red asterisk and a red "!" that says "Complete your profile!". Add a photo before you submit.
Click the camera button on the banner at the top of the page and choose an image.
E-mail is shown but can't be changed. First Name and Last Name are required.
The rest of the form is set by your organiser, so the fields differ between events. Fields marked with an asterisk are required.
How you save depends on how your organiser has laid out the form:
#image# A profile form laid out in sections, with the section list and the Previous and Continue buttons
When the save works you see "Updated successfully".
Your organiser can ask everyone to complete their profile.
The form and its fields are the same as in the portal. Your email can't be changed in the app either.
Open your profile: open the side menu, tap your name or MY PROFILE, then tap the pencil icon at the top of My Profile. You can also tap the pencil on your profile card on the home screen. If you're linked to other profiles, tabs for Personal, Exhibitor, Sponsor and Speaker appear at the top.
#image# App: Edit Profile photo menu with Take Photo, Take Profile Video, Upload Photo and Add a Frame
Photo and video: tap your picture or the + to choose Take Photo, Take Profile Video, Upload Photo, Upload Profile Video or Add a Frame. The same menu has options to remove your picture, video or frame. Photos are cropped square and upload when you save. Videos upload straight away.
Audio intro (app only):
To take it off, tap Remove Audio, then Delete.
Save: a form in sections shows "Step 1 of 3" (for example) at the top. Tap Continue to move on and SAVE on the last step, or SAVE on a one-page form. You see "Your profile is updated successfully." If a required field is empty, its name appears with "This field is required!" and the field turns red.
Home card: "Complete your profile!" with Add a Picture opens your camera or gallery directly and uploads the photo straight away.
This is only in the app.
The confirmation warns: "If you request to delete your account, all your data will be deleted." Only tap YES if you're sure.
You see "Your request to delete your account has been successfully submitted." You stay logged in while the request is handled.
Can I change the email on my profile?
No. Your email is how the portal recognises you. If it needs to change, contact your organiser.
Who can see my profile?
That depends on your networking setting. See How Attendees Can Control Networking and GDPR Consent.
How do I delete my event app account?
In the Eventify app, open Edit Profile on the Personal tab, tap Request account deletion, then tap YES. All your data will be deleted, and you stay logged in while the request is handled.
Why won't my profile photo upload?
Images must be between 10 KB and 20 MB. If the file is outside that range you see "File size must be between 10 KB and 20480 KB".
Why does the portal keep asking me to complete my profile?
Your organiser has made some fields required. The step-by-step form can't be closed until those fields are filled in.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
