Short answers to the questions attendees ask most about the portal and the event app for attendees, with a link to the full article where there is one.
#image# The attendee portal home page with the side menu and the profile picture menu open
Can I change my email address?
No. Your email address is how the event recognises you, so it can't be changed in the portal. Contact your organiser if it needs to change.
Can I delete my account?
Not from the portal. Contact your organiser and ask them to remove your details. See How Attendees Can Contact Event Support.
I'm going to another Eventify event. Do I use the same login?
Each event has its own web address, and you log in to each one separately. Use the email address you registered with for that event. If an email isn't registered for the event, you see "You are not registered for this event. Please contact event organizers". See How Attendees and Exhibitors Log In to an Event with an Email Passcode.
My passcode hasn't arrived. What do I do?
Check your spam or junk folder. Then click Resend OTP on the passcode step, or click Go back and Continue to get a new code. Make sure you typed the email you registered with. See Why Attendees Can't Log In: Every Login Message Explained.
Why don't I appear in the attendee list?
You're hidden from the list while networking is off. Turn it on to be listed. If your organiser has set your profile to invisible, you stay hidden and see "Your profile is invisible. Interactions are not allowed for your account." when you try to connect. See How Attendees Can Control Networking and GDPR Consent.
Where are my tickets?
On the home page, in the Tickets & Orders card. Click View All to see every ticket, or Manage to open your order. See How Attendees Can Find Their Event Tickets, QR Codes and Orders.
How do I get my QR code?
Open My Scans from the side menu. Your Personal QR Code is in the panel, with a button to download it. See How Attendees Can Find and Download Their Personal QR Code.
#image# The Personal QR Code panel on the My Scans page
Why can't I see a feature that another attendee has?
Your organiser chooses which features each event has, and can limit a feature to some groups of participants. See Why Attendees Can't See a Feature in the Event Portal.
How do I change the language?
Open Settings and pick a language under Choose app language. The option only shows when your event is available in more than one language. See How Attendees Can Change Language, Dark Mode and Log Out.
How do I download session files?
Open the session and scroll to Session Files. Click Download on each file. Links to other websites are under External Links, with an Open button. See How Attendees Can Join a Live or Virtual Session and Get Session Files.
Can I buy just one session?
If your organiser sells sessions on their own, click the paid session and then Buy Session Ticket. See How Attendees Can Buy a Single Session.
Can I use the mobile app instead?
Your organiser may offer the Eventify mobile app for the event. Log in to it with the same email address. A few things, such as scanning QR codes for some challenges, are only in the app. See What Is the Eventify Attendee Portal?.
Does Add to Agenda in the mobile app reserve my seat?
No. In the Eventify app, Add to Agenda saves the session to your agenda without sending an RSVP. To RSVP, tap the session in the schedule list and tap I confirm. See How Attendees Can RSVP to a Session and Join a Waitlist.
Can I get a reminder before a session starts?
Yes, in the Eventify app. Add the session to your agenda, open it and tap Reminder : Set now. The app adds an alarm to your phone's calendar and sends you a notification. See How Attendees Can Build Their Personal Agenda.
Can I add my ticket to Apple Wallet or Google Wallet?
If your organiser offers it, yes. In the Eventify app, open My Profile, tap Tickets & Orders, tap your ticket and tap the wallet button. See How Attendees Can Find Their Event Tickets, QR Codes and Orders.
Why was my upload rejected?
Each upload must be between 10 KB and a limit that depends on where you upload, for example 20 MB for photos. See How Attendees Can Fix Common Portal and Event App Problems for every limit.
How do I contact support?
Open Support from the menu, or click contact support on the login screen if you can't log in. See How Attendees Can Contact Event Support.
Do I need to download the event app?
Not always. The portal works in a browser on your phone or computer. A few things, such as scanning QR codes for some challenges, are only in the Eventify app.
Can I add sessions to Google Calendar or Outlook?
Yes, one session at a time. Open the session, click Add To Calendar and choose Google, Outlook.com, Apple, iCal File or Yahoo. See How Attendees Can Build Their Personal Agenda.
How do I book a meeting with another attendee?
Click Let's Meet on their profile, pick a date and a time slot, add the details and send the request. See How Attendees Can Schedule a 1:1 Meeting.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
