Some events let you buy one paid session on its own, without a full event ticket. You pay on the session's page, then open the session in the portal.
Start from a paid session
If a session in the portal needs a ticket, clicking it shows the session title, its description and "Upgrade to Premium to view this session."
- Click Buy Session Ticket. Click No to go back.
- The session's page opens in a new browser tab.
If your organiser sells this session through a different page, that page opens instead. See How Attendees Can Get Access to Paid Sessions.
Check the price on the session page
#image# The session page with the Session Price box, the Premium label and the Buy Session button
The session page shows a Session Price box with the price, or "Free", and a Premium label. Below it you see:
- Buy Session followed by the price, for a paid session.
- Book Now, for a free session.
The note under the button reads "Includes session recording and materials." If the session has a video, it shows as locked with Watch Live Session and the price until you buy.
Click Buy Session or Book Now to start checkout.
Confirm your email address
The checkout opens in a window titled Buy Session: followed by the session name.
If you're not logged in
- Type your email address and click Continue.
- If you already have an account for this event, you get a passcode by email. Type it in the Enter Passcode step and click Login. Click Go back to change the email.
- If the email is new to the event, you carry on as a guest.
If you're already logged in
Your name and email address are filled in for you. To use a different email address, click Change.
Fill in your details
#image# The checkout window with the details form on the left and the Order Summary on the right
- Fill in the details the form asks for, such as billing or company details.
- Answer any questions your organiser has added to the checkout.
If you miss a required field, you see "All required fields must be completed before proceeding."
Check the Order Summary
The Order Summary lists the session, its price, any discount, any tax, and the Total.
Add a promo code
- Click Have promo code?.
- Type the code and click Apply. Click Cancel to close the box.
The discount shows in the Order Summary. To take the code off, click Remove.
Some discounts are applied for you, based on your email address. These show Auto Applied.
Promo codes only work on paid sessions. If a code doesn't work, you see one of these messages:
- "Promo code is invalid!": The code doesn't exist. Check the spelling.
- "Promo code expired.": The code is no longer valid.
- "Promo code usages limit is exceeded.": The code has been used as many times as allowed.
- "You have already used this promo code.": You've used your share of this code.
- "Promo code not applicable to selected tickets.": The code isn't for this session.
- "Apply the promo code after verifying your email at checkout.": Confirm your email address first, then apply the code.
- "Sorry, this promo code isn't available for you. Please try another code or contact the event organizer for assistance.": The code is limited to certain buyers.
Place your order and pay
- Click Place Order. The button shows the total. For a free session, or a total of zero after a discount, the button reads Book Now and there's nothing to pay.
- Enter your card details in the payment form.
- Click Pay Now, or follow the steps in the payment window.
#image# The card payment form with the Pay Now button showing the amount
Depending on the event, the card form appears in the checkout or in a separate payment window. While the payment goes through you may see "Processing the transaction. Do not close this window or stop/refresh the page." Wait until it finishes.
After you pay
When the purchase goes through, you see "Thank You For Your Purchase" with a summary of the session, subtotal, discount, taxes and total.
#image# The Thank You For Your Purchase screen with the Access Session Content and Download Invoice buttons
- Click Access Session Content to open the portal in a new tab. Log in if asked, then open the session from Sessions.
- Click Download Invoice to save your invoice.
- "A confirmation email has been sent to your email address" confirms you'll also get the details by email.
If you see "Your payment is failed, please try again.", the payment didn't go through. Check your card details and try again. If you see "Your payment is processing.", wait a few minutes, then open the session in the portal.
Common order errors
- "You're already assigned to this session.": You already have access. Open the session in the portal.
- "This session is not available for purchase.": This session can't be bought on its own. Contact your organiser.
- "Event capacity is full, you can't buy ticket.": There are no places left.
- "Event registration is either not started or has expired.": Sales are closed right now. Check the dates with your organiser.
- "You don't have access to this session. Please contact administrator.": This session is limited to some participants. Contact your organiser.
- "Order not created, try again." or "Something went wrong.": Try again. If it happens again, contact your organiser.
If a message says the organiser's payment account isn't connected, the organiser needs to fix it before anyone can pay. Contact them.
Related articles
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
