Some events let you buy a single session on its own, without a full event ticket. You pay on the session's page, then open the session in the portal.
If you're buying a full event ticket, you may be able to add sessions in the same checkout instead. See How Attendees Can Choose or Buy Sessions While Registering.
If a session in the portal needs a ticket, clicking it shows the session title, its description and "Upgrade to Premium to view this session."
If your organiser sells this session through a different page, that page opens instead. See How Attendees Can Get Access to Paid Sessions.
#image# The session page with the Session Price box, the Premium label and the Buy Session button
The session page shows a Session Price box with the price, or "Free", and a Premium label. Below it you see:
The note under the button reads "Includes session recording and materials." If the session has a video, it shows as locked with Watch Live Session and the price until you buy.
Click Buy Session or Book Now to start checkout.
The checkout opens in a window titled Buy Session: followed by the session name.
Your name and email address are filled in for you. To use a different email address, click Change.
#image# The checkout window with the details form on the left and the Order Summary on the right
If you miss a required field, you see "All required fields must be completed before proceeding."
The Order Summary lists the session, its price, any discount, any tax, and the Total.
The discount shows in the Order Summary. To take the code off, click Remove.
Some discounts are applied for you, based on your email address. These show Auto Applied.
Promo codes only work on paid sessions. If a code doesn't work, you see one of these messages:
#image# The card payment form with the Pay Now button showing the amount
Depending on the event, the card form appears in the checkout or in a separate payment window. While the payment goes through you may see "Processing the transaction. Do not close this window or stop/refresh the page." Wait until it finishes.
When the purchase goes through, you see "Thank You For Your Purchase" with a summary of the session, subtotal, discount, taxes and total.
#image# The Thank You For Your Purchase screen with the Access Session Content and Download Invoice buttons
If you see "Your payment is failed, please try again.", the payment didn't go through. Check your card details and try again. If you see "Your payment is processing.", wait a few minutes, then open the session in the portal.
If a message says the organiser's payment account isn't connected, the organiser needs to fix it before anyone can pay. Contact them.
You can't buy a single session in the Eventify app. When you tap a paid session, the app offers Continue, which opens the event's tickets page in your phone's browser. To buy one session on its own, with a promo code or an invoice, open the portal in a browser on your phone or computer and follow the steps above. See How Attendees Can Get Access to Paid Sessions.
Where do I enter a promo code for a session?
In the Order Summary, click Have promo code?, type the code and click Apply. Promo codes only work on paid sessions.
Can I get an invoice for a session I bought?
Yes. Click Download Invoice on the "Thank You For Your Purchase" screen.
Can I buy a single session in the mobile app?
No. Open the portal in a browser on your phone or computer to buy one session on its own.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
