Once you're logged in, you find your event ticket on the home page. You can see each ticket's details and QR code, and open your order on the event's ticket site.
#image# The home page with the Tickets & Orders card showing the first ticket and its QR code
The card shows your first ticket. It appears when you have at least one ticket for this event and your organiser has added the card to the home page.
The QR code is for showing on screen. To keep a QR code on your phone as an image, download your personal QR code instead. See How Attendees Can Find and Download Their Personal QR Code.
#image# The My Tickets window listing several tickets, each with its Manage button and QR code
In My Tickets, each ticket also shows the ticket holder's name, so you can tell which ticket belongs to which person if you bought more than one.
Click Manage on a ticket to open your order page on the event's ticket site. It opens in a new browser tab. You may first be asked for a one-time code, which goes to the email address of the person who bought the order.
On the order page you can download invoices, assign or re-assign tickets if your organiser allows it, pay anything outstanding, and see each ticket's QR code and passcode. See How Attendees Can Open and Manage Their Ticket Order.
Manage only appears on tickets that come from an order. If a ticket was given to you without an order, contact your organiser. Refunds, cancellations and changes to the buyer's details also go through your organiser.
If Manage doesn't open anything, your browser may have blocked the new tab. See How Attendees Can Fix Common Portal and Event App Problems.
Your tickets are in the Eventify app too, but they're on My Profile instead of the home page.
#image# App: ticket QR code sheet with the Apple Wallet button
If your organiser offers it, the sheet for your own ticket has a wallet button: Apple Wallet on an iPhone, Google Wallet on Android. Tap it to add the ticket pass to your phone's wallet. On an iPhone, if the pass is already in Wallet, the button opens it there.
The app list doesn't show who bought each ticket, the purchase date or ticket tags. Open the portal in a browser to see those.
I don't see the Tickets & Orders card.
Check that you're logged in with the email address your ticket was bought for or assigned to. If you are, your organiser may not show tickets on the home page for this event. Contact your organiser to confirm your ticket.
How do I buy a ticket or register?
Tickets and registration are on the event's welcome page, before you log in. See How Attendees Register, Buy Tickets and Set Cookie Preferences on the Event Welcome Page.
Can I get an invoice for my ticket?
Open your order with Manage and click Download Invoice in the Order Summary. If you bought a single session in the portal, you can download that invoice at the end of checkout. See How Attendees Can Buy a Single Session.
Where do I find my ticket QR code?
Each ticket on the Tickets & Orders card shows its QR code. In the Eventify app, open My Profile, tap Tickets & Orders and tap the ticket.
How do I change my ticket or get a refund?
Click Manage to open your order. There you can give a ticket to someone else with Re-Assign, if your organiser allows it. There's no refund or cancel button, so contact your organiser for a refund. See How Attendees Can Get Invoices, Refunds and Cancellations for Tickets.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
