Invoices for your ticket order are on your order page, ready to download. Refunds and cancellations are handled by your organiser, and your order page shows the result.
#image# The Order Summary on the order page with a Download Invoice link
If your order has more than one invoice, there's one Download Invoice link for each.
The page offers invoices only. If you need a receipt in another format, ask your organiser.
You can add extra invoice addresses while you check out, for example your finance team.
To add your company's billing details, tick Add more information about the company in the same step and fill in fields such as VAT/GST No. and Billed To.
#image# The Payment Details step with the Additional E-mail for Invoice field and the company information fields
You can't change the buyer details after the order is placed. If they need correcting, contact your organiser. See How Attendees Can Pay for Tickets and Fix Payment Problems.
There's no refund or cancel button on the ticket page or your order page. To ask for a refund or to cancel, contact your organiser.
Check the organiser's rules first: click Refund Policy in the footer of the ticket page. It opens in a new tab.
Once your organiser has acted, your order page shows it:
The Eventify app has no invoice or refund screens of its own. Your order opens inside the app from My Profile, Tickets & Orders, using the link icon on a ticket. You can also open your order page in a browser on your phone or computer.
How do I get a receipt or invoice for my event ticket?
Open your order page and click Download Invoice in the Order Summary. For a single session bought in the portal, download the invoice at the end of that checkout.
How do I request a refund for my ticket?
Contact your organiser. There's no refund button, and the organiser's Refund Policy is linked in the footer of the ticket page.
Can I cancel my ticket myself?
No. Ask your organiser to cancel it. Your order page then shows "Order is cancelled." or the ticket as "Refunded".
Can I change the name or company on my invoice?
Not from the order page, because the buyer details can't be edited after you order. Contact your organiser.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
