For most event app login problems, the message on screen tells you why the portal won't let you in. Find it in the list below to see what it means and what to do.
Messages on the login screen
#image# The Login to Portal screen showing an error message at the top of the page
- "This field is required!": The email or passcode box is empty. Fill it in and try again.
- "Email is invalid!": The address isn't in a valid email format. Check for typos or missing characters.
- "Please accept the Terms & Conditions": The terms checkbox isn't ticked. Tick the box, then click Continue.
- "You are not registered for this event. Please contact event organizers": That email address isn't on the event's registration list. Try the address you registered with. If it still fails, contact your organiser.
- "You are not confirmed for this event. Please contact event organiser.": You're registered but on the waitlist. Wait for your organiser to confirm your place, or contact them.
- "User disabled" or "Your login has been disabled. Please contact event organiser.": Your organiser has switched off your login. Contact your organiser.
- "The Event has not begun. Please check back later for more details.": Login isn't open yet for this event. Try again closer to the event, or check your invitation for the date.
- "Your passcode has expired. We have sent you a new one.": The passcode was wrong or too old. Check your inbox for the newest passcode and enter that one.
- "Something went wrong.": The login didn't complete. Wait a moment and try again.
Messages about the event itself
- "The event is now over. Thank you for attending!" with "The event has concluded. For more information, please contact the event organizers.": Your organiser has closed login because the event has ended. If you were logged in, clicking Ok, I understand logs you out. Contact your organiser if you still need something from the event.
- "Event is not published.": The event isn't live on the portal. After 5 seconds you're taken back to the start page. Check the link with your organiser.
- "Url is invalid.": The page address doesn't exist, or the page is switched off for you. After 5 seconds you're taken back. Use the menu instead of an old link. See Why Attendees Can't See a Feature in the Event Portal.
"This event is available on the mobile app"
#image# The page saying "This event is available on the mobile app" with the Download the App button
If every link opens a page saying "This event is available on the mobile app" and "Web access has been turned off for this event. Please download the app to continue.", your organiser has chosen to run the event in the app only.
- Click Download the App, if it's shown. It opens the App Store on Apple devices and Google Play on others.
- Install the Eventify app and log in with the same email address.
If there's no Download the App button, ask your organiser which app to use.
"Your login session has been expired"
#image# The dialog "Your login session has been expired. Please re-login." with the Ok, I understand button
After a while the portal may ask you to log in again. You see "Your login session has been expired. Please re-login."
- Click Ok, I understand. You're logged out.
- Log in again with your email and a new passcode.
If your welcome email link doesn't work
- If the link opens the passcode step with "Your passcode has expired. We have sent you a new one.", enter the new code from your inbox.
- If it opens the email step, type the address you registered with and click Continue.
- If it shows "Url is invalid.", the link is incomplete. Log in from the event's login page instead.
Still stuck
Click contact support next to "Problem logging in?" on the login screen, if your event has support switched on. You don't need to be logged in to use it. See How Attendees Can Contact Event Support.
In the mobile app
The app shows the same messages as the portal for most login problems. They appear in a pop-up with Try Again, and a Support button if your event has support switched on. Passcode messages, such as "Your passcode has expired. We have sent you a new one.", show as a short message on the passcode step.
These messages are different or only appear in the app:
- "Email is invalid!": The address isn't a valid email, or the app doesn't recognise it for this event. Check for typos and use the email you registered with.
- Warning "Do you want to logout from other device and continue login?": Your organiser allows one phone per login, and you're logged in on another one. Tap Continue to use this phone, or Cancel to keep the other one.
- "You are already logged in on other device.": Someone logged in to your account on another phone, so this phone was logged out. Log in again here. The other phone is then logged out.
- "Your login has been disabled. Please contact event organiser." (after you're in): Your organiser has switched off your login or moved you to the waitlist. Tapping Ok logs you out. Contact your organiser.
- "The event is now over. Thank you for attending!": The event has ended. Tapping Ok logs you out. Contact your organiser if you still need something.
- "We are unable to log you in at the moment, please contact event organiser.": SSO didn't work. Tap Try Again, or log in with your email and passcode if you're a guest.
- "Sorry! No Event Found": The event search found nothing, or your event's app couldn't load its event. Check the event name, or ask your organiser.
If you're asked to log in again: the Login screen opens with your email filled in and says "For your security, we need to verify your identity again. Please sign in to continue." A new passcode is sent to you automatically. Enter it to carry on, or tap Logout to leave the event.
"Event is not published.", "Url is invalid." and "This event is available on the mobile app" don't appear in the app.
Common questions
Why does it say I'm not registered for this event?
That email address isn't on the event's registration list. Try the address you registered with, and contact your organiser if it still fails.
Why was I logged out of the event app on my phone?
If your organiser allows one phone per login and someone logs in on another phone, this phone is logged out and shows "You are already logged in on other device." Log in again on the phone you want to use.
Why does the event link only show a page about the mobile app?
Your organiser has turned web access off and runs the event in the app only. Install the Eventify app and log in with the same email address.
Related articles
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
