This article takes you from the event's ticket page to the last checkout step. Paying, promo codes and assigning attendees each have their own article, linked below.
Click Buy Tickets on the event's welcome page, or open the ticket link your organiser sent you. From the welcome page, the ticket page opens in a new tab.
A link to a specific ticket, for example from a paid session, can take you straight to that ticket.
If you see "Tickets are not available for sale, contact event organizer." or "No ticket available for sale.", there's nothing you can buy right now. Check the dates with your organiser.
Your organiser may group tickets into tiles, with the text "Select from below list to get access of all tickets of particular tag."
If the event sells in more than one currency, pick yours from the currency list first. Changing the currency empties your cart.
#image# The ticket page with ticket cards showing the price, tax, the Sale ends date and the plus and minus buttons, and the Order Summary on the right
Each card shows the ticket's image, name and description, plus:
Some cards show a status instead of the buttons:
For tickets that need approval, see How Attendees Can Track a Registration or Ticket That Needs Approval.
If a ticket has a "buy some, get some free" offer, the free tickets are added and locked, marked "(n Free)".
If you go over a limit, a message tells you, for example "Oops! You’ve reached the maximum number of tickets you can purchase in a single order." For the full list, see How Attendees Can Fix Registration and Ticket Checkout Errors.
#image# The checkout step bar with Select Tickets, Assign Attendees, Sessions and Payment Details
The step bar at the top shows where you are. Which steps you see depends on your tickets and your event: Select Tickets, Accommodation (when the event offers hotel rooms with your ticket), Company Details (when your cart has a sponsor or exhibitor ticket), Assign Attendees, Add Sessions or RSVP Sessions (when your ticket comes with sessions), then Payment Details. When attendees are named after payment, Assign Attendees comes last.
On Company Details you set up the company profile for each sponsor or exhibitor ticket in your cart: "Provide the company details for each ticket below. These details are used to set up the company profile for this event." Each ticket has its own card with a Sponsor Ticket or Exhibitor Ticket badge. Depending on the event you enter just the Company Name, or also Upload Logo, Upload Banner, About and the organiser's own questions. Sponsor and exhibitor tickets are limited to one per line, because each ticket creates one company profile once payment is complete. If a card is incomplete you see "Complete the company details for each ticket to continue."
#image# The Company Details step with an Exhibitor Ticket card showing the Company Name, Upload Logo and Upload Banner fields
The Order Summary on the right shows your tickets and total at every step.
If the price changes while you shop, a "Ticket Price Updated" box asks you to review the new pricing. Click OK and check your Order Summary before you carry on.
Next steps:
You can't buy tickets in the Eventify app. When you tap a paid session, the app offers Continue, which opens the event's ticket page in your phone's browser. Buy the ticket there. Afterwards your tickets are in the app under Tickets & Orders on My Profile.
Do event tickets include VAT or sales tax?
The ticket card shows the price plus the tax name and rate, or one all-in price marked "(including all charges)". The tax follows the country you choose at Payment Details.
Why did my cart empty?
You changed the currency. Changing the currency empties the cart, so add your tickets again.
How do I go back a step in checkout?
Click a finished step in the step bar at the top. There's no back button.
Why can't I buy a ticket marked Coming Soon?
Sales for that ticket haven't started yet. The card shows the date and time they open.
Why does checkout ask for company details?
Your cart has a sponsor or exhibitor ticket. The Company Details step collects the company name, and sometimes a logo, banner and description, to create the company's profile for the event once you have paid.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
