Some events review every registration or ticket before confirming it. This article explains what you see while you wait, how you hear back, and when you pay.
After you click Register, you see "Registration Pending Approval" instead of the usual confirmation.
#image# The Registration Pending Approval message after submitting the registration form
If you have questions while you wait, contact your organiser.
You can spot these before you buy. The ticket card says "This ticket requires approval from the host if you proceed with this ticket purchase."
When you name attendees, a card may say "This ticket assigned attendee requires approval from the host." It doesn't show when that person's email address or email domain is already pre-approved.
At Payment Details, you're only charged for attendees who are approved or pre-approved. A note at checkout explains this, for example "Your Order requires host approval. Once approved you will be notified for further action."
If a ticket needs approval, every session you added for it has to be assigned to an attendee before you can continue. See How Attendees Can Choose or Buy Sessions While Registering.
#image# The order page ticket list with Waiting for Approval and Approved & Payment Pending statuses
After you place the order, your order page shows where things stand:
Each ticket row shows its own status:
To open your order page again, see How Attendees Can Open and Manage Their Ticket Order.
When the organiser approves people, your order page tells you:
Click Pay Now with the amount to pay for the approved tickets.
For some tickets the card shows a line such as "2 confirm assignable ticket(s) available now, 1 will be waitlisted". The first number is how many tickets are available now. The rest will be waitlisted. Ask your organiser what happens to waitlisted tickets at your event.
You can check your order and its approval statuses in the Eventify app. Open My Profile, tap Tickets & Orders, then tap the link icon on a ticket. Your order opens on the Manage screen.
How do I know when my registration is approved?
You get an email once the organiser approves it. For tickets, the status on your order page also changes from "Waiting for Approval".
Am I charged before my ticket is approved?
No. You're only charged for attendees who are approved or pre-approved. You pay for the others from your order page after they're approved.
Can I log in to the event before I'm approved?
The pending page doesn't give you a passcode or Login to Portal button. Wait for the approval email.
What does Approved & Payment Pending mean?
The organiser approved the attendee, and the ticket still needs paying. Click Pay Now on your order page.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
