A promo code lowers the price of your event tickets at checkout. You enter it in the Order Summary, and some discounts are added for you.
Enter a promo code
Have promo code? only appears once your cart has at least one paid ticket or session.
#image# The Order Summary with the Have promo code? link open, the Enter promocode box and the Apply button
- Add your tickets on the ticket page.
- In the Order Summary, click Have promo code?.
- Type the code in the Enter promocode box.
- Click Apply. Click Cancel to close the box without applying a code.
Add your code before you pay. Once the payment form is open, you can't add or remove a promo code.
What you see when a code works
#image# The Order Summary with the applied code chip, the offer line and the Discount line
- A chip with the code and a Remove button. Click Remove to take the code off.
- A line describing the offer, for example "Buy X Get Y Free", "N% off per ticket" or an amount off the whole order.
- "promo has been applied on ticket" with the tickets the discount covers.
- A "Discount" line in the summary, with the code in brackets.
The offer can be one of these:
- Buy a number of tickets and get more free, or get more at a percentage off.
- A percentage or an amount off each ticket, sometimes only for a set quantity range.
- A percentage or an amount off the whole order.
Codes from a link
If your organiser's link includes a promo code, it shows under Available Promo with an Apply button. Before you've chosen any tickets, it reads "Promo has been auto applied when you add ticket on cart". Add your tickets and the code is applied.
Automatic discounts
Some discounts are added without a code. They show Auto Applied on the chip. The page checks for these each time your cart or your email address changes. If you remove an automatic discount, it isn't added back.
Codes for certain buyers only
Some codes only work for certain people. If you see "Apply the promo code after verifying your email at checkout.", go to the Payment Details step, type your email address in E-mail, then apply the code. It works once the email matches one the code was made for.
When a code doesn't work
- "Promo code required.": Type a code before you click Apply.
- "Invalid promo code.": The code doesn't exist. Check the spelling.
- "Promo code expired.": The code is no longer valid.
- "Promo code usages limit is exceeded.": The code has been used as many times as allowed.
- "You have already used this promo code.": You've already had your share of this code.
- "Promo not applicable for Free Tickets.": Codes only work on paid tickets.
- "Promo code not applicable to selected tickets.": The code is for other tickets. Check which tickets it covers with your organiser.
- "Buy more qualifying tickets to use this promo.": Add more of the tickets the offer covers.
- "Minimum ticket quantity not met for this promo.": Add tickets until you reach the offer's minimum.
- "No applicable discount for selected quantity.": The offer doesn't cover the number of tickets in your cart. Change the quantity.
- "Promo code discount amount is greater than Ticket amount.": The discount is bigger than the ticket price, so it can't be used on this ticket.
- "Bonus tickets are currently out of stock.": The free tickets in the offer have run out.
- "Sorry, this promo code isn't available for you. Please try another code or contact the event organizer for assistance.": The code is limited to certain buyers. Check the email address you entered.
If a code still doesn't work, contact your organiser.
Common questions
Where do I enter a promo code for event tickets?
In the Order Summary on the ticket page, click Have promo code?, type the code and click Apply. The link only shows once your cart has a paid ticket.
Why doesn't my discount code work?
Check the message under the code and the table above. The most common reasons are a typo, an expired code, or a code that only covers some tickets or some buyers.
Can I use a promo code on free tickets?
No. You see "Promo not applicable for Free Tickets." if you try.
Can I add a promo code after I've started paying?
No. Once the payment form is open, the code can't be added or changed. Apply it before you click Place Order.
Related articles
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
