Mobile app only: this feature is available in the Eventify mobile app. It isn't available in the web portal.
The AI Companion is an event AI assistant that answers questions about your event in plain language, such as what's on today, who the keynote speakers are or where to find a booth. It's in the Eventify app, and you need to be logged in to use it.
If you don't have the app yet, see How Attendees Get the Eventify Mobile App and Log In.
When your organiser switches it on, a round AI button appears in the bottom-right corner of the home screen, in place of the + button.
#image# App: home screen with the AI Companion button in the bottom-right corner
Your organiser can also add the AI Companion to the side menu or to the home screen's quick links. Your event may call it something else.
The AI Companion screen opens.
#image# App: AI Companion screen with the suggested questions and the question box
Ask one thing at a time, and name what you're looking for, such as a speaker, a topic or a company. If it can't work out what you mean, you see "Apologies, I couldn't understand your query. Could you provide more context in your prompt?" Add more detail and ask again.
An answer can include cards for the things it found: sessions, speakers, exhibitors, sponsors, products, maps, news, Event Guide items or other attendees. Tap a card to open it. It can also show your Personal QR Code.
Under the latest answer you may see two kinds of buttons:
Tap the arrow next to these buttons to see them all at once.
Highlighted links, email addresses and phone numbers in an answer open when you tap them. Tapping other highlighted text copies it, and you see "Copied to clipboard".
#image# App: an AI Companion answer with session cards and action buttons underneath
The AI Companion can get things wrong. The line under the question box says so: "AI can make mistakes. Please verify the answers yourself."
Before you rely on an answer for a session time, a room or a booth, open the card it gives you or check the schedule, map or Event Guide in the app. If something still doesn't add up, contact your organiser. See How Attendees Can Contact Event Support.
Your conversation is kept, so it's there the next time you open the AI Companion. To start again:
Tap NO to keep your chat. Tap the X in the top-left corner to close the AI Companion.
Why can't I see the AI button?
Your organiser hasn't switched on the AI Companion for your event. Also check that you're logged in, because it only works when you are.
Is the AI Companion the same as search?
No. Search finds items by name. With the AI Companion you ask a question in your own words and it looks for the answer. For search, see How Attendees Can Search the Event and Manage Notifications.
Can the AI Companion get answers wrong?
Yes. Before you rely on an answer for a session time, a room or a booth, open the card it gives you or check the schedule, map or Event Guide.
Is my AI Companion chat saved?
Yes. Your conversation is kept for the next time you open it. Tap the bin icon and then Delete to clear it.
Can I use the AI Companion in the web portal?
No. The AI Companion is only in the Eventify mobile app.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
