If you bought tickets for other people, you name each attendee from your order page. If plans change, you can pass a ticket to someone else with Re-Assign, when your organiser allows it.
Tickets without a name show an Assign button on your order page. To open your order page, see How Attendees Can Open and Manage Their Ticket Order.
#image# The order page ticket list with an Assign button on an unassigned ticket
For an add-on ticket, the form only asks for the email of someone already registered for the event ("Assign ticket to existing attendee").
If you see "Payment is pending for this ticket. Please complete the payment before assigning attendees.", pay the outstanding amount first with Pay Now on the order page.
Re-Assign sits next to View Ticket on each assigned ticket. It only appears if your organiser allows tickets to be re-assigned.
#image# A ticket row with the View Ticket and Re-Assign buttons
The ticket moves to the new person. Once the current attendee has logged in to the portal or checked in at the event, the ticket can't be re-assigned any more.
If the ticket has purchased sessions, you see "Purchased sessions will move too". The sessions go to the new attendee. If the new attendee already has one of those sessions, that one is released and you can give it to someone else.
Sessions you bought but haven't given to anyone wait under Purchased Sessions on your order page. Each one shows how many were added, assigned and remain, and who holds them, marked "(Confirmed)" or "(Waitlisted)".
You see "Session assigned to the attendee." If the session is full, the attendee joins its waitlist instead.
You can assign and re-assign tickets from the Eventify app, because your order opens inside the app. Open My Profile, tap Tickets & Orders, then tap the link icon on a ticket. Your order opens on the Manage screen, with the same Assign and Re-Assign buttons.
How do I transfer my ticket to someone else?
Open your order page and click Re-Assign on the ticket, then enter the new person's details. This only works if your organiser allows it and the current attendee hasn't logged in or checked in yet.
Why is there no Re-Assign button?
Your organiser hasn't allowed tickets to be re-assigned for this event. Contact them if you need to change who's attending.
Can I change the name or email on my ticket?
You can't edit an attendee's details. You can only re-assign the ticket to a different person. To correct a typo in someone's details, contact your organiser.
Don't see this? Your organiser decides which features are switched on for your event and who can use them. See Why Attendees Can't See a Feature in the Event Portal.
