This article covers four settings categories that handle outgoing communications, AI behaviour, data management, and the content reset option.
How to access: Dashboard → Settings → Event Settings → Email Templates / AI / Export / Reset Content
By default, all Eventify event emails are sent from Eventify's own mail servers. To send emails from your own domain, configure a custom SMTP server.
[SCREENSHOT: Email Templates section with SMTP Settings edit icon and the SMTP configuration form]
Sets the date and time format used across all outgoing event emails (confirmations, invites, reminders). Click the edit icon next to Email Date & Time Formats to open the format picker. Choose your preferred format (e.g., DD/MM/YYYY or MM/DD/YYYY).
Click the Email Templates link in the sidebar (separate from Event Settings) to manage individual email templates — including triggers, content, subject lines, and which user groups each template targets.
The AI Instruction setting lets you customise how EventoAI — Eventify's in-app AI assistant — responds to attendee questions.
Before you start: The AI Settings section only appears if the AI module is enabled for your event. If you don't see this section, contact your account manager.
Example instructions you can provide:
[SCREENSHOT: AI section in Event Settings and the AI Instruction input modal with example instructions]
If you have made substantial content updates and the AI still gives outdated answers, you can rebuild its knowledge base.
The rebuild takes approximately 15 to 20 minutes. When it completes you see "AI knowledge base rebuilt successfully."
The Export section lets you download a selective copy of your event data for reporting or record-keeping.
[SCREENSHOT: Export section with Export button and the export dialog showing selectable data types]
For a complete copy of all your event data, see how to request a full event data export.
⚠️ This action is irreversible. Resetting content clears all configured event content and cannot be undone. Always export your data before proceeding.
[SCREENSHOT: Reset Content section with the Reset button and the confirmation dialog warning]
Q: Will configuring SMTP affect emails that were already queued?
No. SMTP configuration takes effect for emails sent after you save. Emails already in the queue continue through the existing server.
Q: Is the AI assistant available in the web portal or only the mobile app?
EventoAI is primarily an in-app feature for the attendee mobile app. Availability in the web portal depends on your Eventify plan and configuration.
Q: Can I recover data after a Reset Content?
No. The Reset Content action is permanent and irreversible. Use Export Data before resetting to retain a backup of all your configured content.
Q: If I change the Email Date & Time Format mid-event, does it affect emails already sent?
No. The format change only applies to emails sent after the change is saved. Already-delivered emails are not affected.
Q: How do I send event emails from my own domain?
Go to Event Settings, Email Templates, click the edit icon next to SMTP Settings, enter your SMTP host, port, username and password, and save.
Q: Why can't I see the AI settings?
The AI section only appears when the AI module is enabled for your event. Contact your account manager if it is missing.
Q: Can I upload documents for the event AI assistant to use?
Yes. In Event Settings, AI, open AI instructions and add up to 10 PDF, TXT, JPG or PNG files under Upload Files, then save.
Q: Why is the AI still giving old answers after I updated my event?
Use Rebuild in the AI instructions window. A fresh rebuild of the AI knowledge base takes about 15 to 20 minutes.
