This article covers four settings categories that handle outgoing communications, AI behaviour, data management, and the content reset option.
How to access: Dashboard → Settings → Event Settings → Email Templates / AI / Export / Reset Content
By default, all Eventify event emails are sent from Eventify's own mail servers. To send emails from your own domain, configure a custom SMTP server.
[SCREENSHOT: Email Templates section with SMTP Settings edit icon and the SMTP configuration form]
Sets the date and time format used across all outgoing event emails (confirmations, invites, reminders). Click the edit icon next to Email Date & Time Formats to open the format picker. Choose your preferred format (e.g., DD/MM/YYYY or MM/DD/YYYY).
Click the Email Templates link in the sidebar (separate from Event Settings) to manage individual email templates — including triggers, content, subject lines, and which user groups each template targets.
The AI Instruction setting lets you customise how EventoAI — Eventify's in-app AI assistant — responds to attendee questions.
Before you start: The AI Settings section only appears if the AI module is enabled for your event. If you don't see this section, contact your account manager.
Example instructions you can provide:
[SCREENSHOT: AI section in Event Settings and the AI Instruction input modal with example instructions]
The Export section lets you download a selective copy of your event data for reporting or record-keeping.
[SCREENSHOT: Export section with Export button and the export dialog showing selectable data types]
⚠️ This action is irreversible. Resetting content clears all configured event content and cannot be undone. Always export your data before proceeding.
[SCREENSHOT: Reset Content section with the Reset button and the confirmation dialog warning]
Q: Will configuring SMTP affect emails that were already queued?
No. SMTP configuration takes effect for emails sent after you save. Emails already in the queue continue through the existing server.
Q: Is the AI assistant available in the web portal or only the mobile app?
EventoAI is primarily an in-app feature for the attendee mobile app. Availability in the web portal depends on your Eventify plan and configuration.
Q: Can I recover data after a Reset Content?
No. The Reset Content action is permanent and irreversible. Use Export Data before resetting to retain a backup of all your configured content.
Q: If I change the Email Date & Time Format mid-event, does it affect emails already sent?
No. The format change only applies to emails sent after the change is saved. Already-delivered emails are not affected.
