Why it happens: The Save button is disabled when there are no unsaved changes on the page. This is intentional — the button only becomes active after you modify something.
Fix: Make a change to either the URL field or the HTML editor. The Save button will become active immediately.
Why it happens: You used one or more blocked HTML elements. The Webview HTML editor does not support:
Headings: <h1> through <h6>
Lists: <ul>, <ol>, <li>
Images
These are removed silently — no error is shown.
Fix: Rewrite the content using supported formatting only: paragraphs <p>, bold, italic, underline, and links. Use the Source Code view to check your HTML before saving.
Why it happens: The URL format is not recognised.
Fix: Check the URL you entered. Valid formats:
https://eventify.io ✓
eventify.io ✓
not a url ✗
You do not need to include https://, but the input must be a recognisable web address.
Why it happens: A server or network error occurred.
Fix: Check your internet connection. Refresh the page (your unsaved changes will be lost — note them first). Re-enter your content and try saving again. If the issue persists, contact Eventify support.
Why it happens: The page is still loading your existing webview data. The loading indicator ("Preparing Web-view") shows while data is being fetched.
Fix: Wait a few seconds. If it does not resolve, refresh the page.
Q: Why did my content disappear from the Webview HTML editor after saving?
A: You used blocked HTML elements. Headings (H1–H6), lists (UL/OL/LI), and images are automatically removed. Rewrite using supported elements only.
Q: What does "Something went wrong!!" mean in Eventify Webview?
A: This is the save failure message. It indicates a network or server error. Check your internet connection and try again.
Q: Does the Webview page load a skeleton/shimmer before showing content?
A: Yes. The panel shows a shimmer placeholder labelled "Preparing Web-view" while it fetches your data. This is normal and should resolve within a few seconds.
Q: Is Webview locked behind a specific Eventify plan?
A: No. Webview is available to all Eventify organisers regardless of plan.
