ID4Africa AGM needed technology that could serve very different audiences. With 1,500-2,000 attendees — including government officials from national ID agencies and election boards, technology exhibitors, and international organizations — Julia Li needed a platform flexible enough to handle complex logistics, frequent agenda changes, and diverse attendee needs. The event's mission is ambitious: push African countries toward legal identity for all by 2030. The technology supporting it needed to match that scale.
Their previous solution was a web shortcut, not a real mobile app. Attendees had problems with it. The lack of downloadable app meant limited messaging, no push notifications, and a subpar user experience. Customer support from previous providers was inconsistent, and the platform didn't evolve to meet changing needs.
After evaluating platforms, Julia chose Eventify for its flexibility and support. The white-labeled downloadable app, flexible agenda views, smooth badge printing workflow, and — critically — timely customer support made the decision clear. Since switching, ID4Africa AGM has seen 90% attendee satisfaction, seamless adoption across government and exhibitor audiences, and a platform that improves continuously without asking.
Real Mobile App Replaced Web ShortcutMoving from a web shortcut to a downloadable mobile app made everything easier for attendees. Delegates could message each other directly, organizers could send push notifications, and the connection between people improved dramatically. The downloadable app removed friction entirely.
Flexible Agenda Views Served Different AudiencesThe agenda had multiple views with powerful search and filter functionality. Different people could find what they needed in different ways — critical when serving government officials, exhibitors, and international organizations with varied priorities. Sessions could be tagged for specific attendee groups.
Badge Printing Workflow Just WorkedFrom generating QR codes to checking attendees in to analyzing data from the back end, the badge printing workflow was smooth and integrated. No manual bottlenecks, no confusion — just a seamless process.
Timely Support Made Specific Needs PossibleJulia flagged customer support as the key differentiator. When ID4Africa AGM had specific needs, Eventify's team responded quickly and found solutions. Support was always available, in any way needed, at any hour.
Platform Improved Without AskingEventify's system upgraded seamlessly and frequently — Julia could see the latest technology features appearing in the platform without submitting requests. The platform was growing fast, and ID4Africa AGM benefited from every improvement.
90% Attendee Satisfaction Across All AudiencesAttendees were happy — especially exhibitors who found the system useful and user-friendly. When you're serving government officials and technology providers, satisfaction across both groups signals real platform strength.
"Eventify's customer support is very timely and always supports us in any way, at any hour. Without any request, we can see the system improving and upgrading seamlessly and frequently. It's growing very fast."
ID4Africa is a non-governmental, pan-African organization (often described as a “movement”) focused on promoting and supporting digital identity systems across Africa.
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