Client Relationship Manager

Serve as the lead point of contact for all customer account management matters.

• Ensure the timely and successful delivery of our project milestones according to customer needs and objectives.
• Collaborate with design/ digital team to clarify clients requirements.
• Assist with challenging client requests or issue escalations as needed.
• Desired Candidate Profile.
• Experience with CRM software (HubSpot) and MS Office (particularly MS Excel).
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail.
• Communicating with clients to understand their needs and explain product value.
• Building relationships with clients based on trust and respect.
• Collaborating with internal departments to facilitate client needs fulfillment.
• Collecting and analyzing data to learn more about consumer behavior.
• Keeping accurate records about inventory and account notes.
• Maintaining updated knowledge of company products and services.
• Resolving complaints and preventing additional issues by improving processes
• Acting as a client advocate with a focus on improving the buyer experience.
• Manage client relationships and provide ongoing support to clients.
• Ensure customer satisfaction by addressing any concerns or issues in a timely and professional manner.
• Collaborate with internal teams to resolve customer requests/issues and provide solutions.
• Utilize Advanced MS Excel to analyze and report on customer data and provide insights. To analyze Client data and improve their decision-making process and product experience.
• To monitor product functionality.
• Review analytics and prepare reports.
• Maintain accurate client records and update them regularly.
• Stay up-to-date on industry trends and best practices to ensure that we are providing the best possible.
• Customer experience and aid with ideas to evolve with product design and development

Preferred candidate profile :-

‍

‍